Customer Solution Architect, HiBob

• 4+ years of experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, Technical Consultant, Customer Engineer, or a senior HR Operations role (e.g., HR Systems Lead or Bob Administrator), preferably within the HR Tech or SaaS space, with hands-on ownership of HR platforms and processes
• Strong HR domain knowledge with practical understanding of core HR business processes, including employee lifecycle management, onboarding and offboarding, performance and compensation cycles, organizational structures, and people-related workflows
• Mandatory experience working with HR systems in a SaaS environment, either as a platform owner, implementer, consultant, or solution architect, designing solutions that balance customer needs with platform scalability
• Customer-centric problem solver with a passion for understanding customer challenges and translating them into scalable, end-to-end solutions across HR domains and stakeholders
• Cross-functional collaborator, able to bridge technical and non-technical stakeholders and partner effectively with Product, Customer Success, and Enablement teams
• Strategic and proactive mindset, aligning short-term solution design with long-term platform resilience, scalability, and product direction
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity, connect data, processes, and technology, and provide clear, actionable recommendations

Desirable

• As a Cross-Platform CSA, you’ll be a trusted advisor and strategic partner to both our clients and internal teams
• You’ll collaborate closely with Product, Customer Success, and R&D to ensure the Platform roadmap addresses real customer challenges, drives adoption, and delivers long-term value
• Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility
• You’ll lead client conversations on best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction
• By partnering with champions across HiBob, you’ll make workforce planning a true strategic lever for our clients’ success
• Act as a trusted advisor to customers, Implementation Managers, and CSMs, providing expert guidance across HiBob’s HCM platform and supporting complex, cross-platform use cases
• Design scalable, end-to-end solutions that connect multiple modules, advising on best practices for setup, scaling, adoption, data quality, and engagement
• Lead strategic customer conversations, translating business needs into practical, value-driven solutions and guiding customers on ongoing optimization
• Partner closely with Product and R&D to amplify the Voice of the Customer, turning insights and usage patterns into actionable product feedback and supporting new feature releases
• Build scalable frameworks, enablement programs, and best practices that drive consistent delivery, improve efficiency, and enhance customer outcomes