Senior Product Marketing Manager, Loop Returns
$108.8-163.2k
+ Equity
More information about location
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
$108.8-163.2k
+ Equity
More information about location
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- Proven track record as a product marketer serving B2B SaaS companies
- Multiple examples of creating memorable narratives for your product, launching that product to market, and driving meaningful results
- Multiple examples of enabling multiple internal stakeholders and your process for doing so
- Multiple examples of using market research & product data to make difficult or unpopular decisions
- Multiple examples of independently identifying important problems, creating a plan to solve them, and successfully executing those plans
- BONUS: Experience in the ecommerce ecosystem
- Excellent verbal & written communicator, evidenced by your interviews & follow-ups
- Excellent organization & prioritization skills, evidenced by examples of you managing expectations when having too much to do and not enough time to do it
- Great project management skills, evidenced by examples of you coordinating multiple stakeholders around a single goal
- Good creativity skills, evidenced by past decks, slides, or tactics you created
- BONUS: Design experience (Figma)
What the job involves
- The Product Marketing team is responsible for creating compelling narratives that influence all of ecommerce
- We create playbooks that bring our products to life in service of our merchants, as they take the next step in creating a world-class customer experience
- We lead go-to-market activities for our product areas, including: positioning, messaging, launch strategy, enablement, and competitive intelligence
- We are a highly-collaborative team, partnering with product, design, marketing, sales, success, and leadership to drive the product forward, deliver results that matter, and beat our competition
- Orchestrate large-scale product launches, targeting internal stakeholders, existing merchants, and new merchants with messaging that drives results
- Collaborate with product, marketing, sales, and success to push your launch messaging to the right segments through our most valuable channels
- Collaborate with leadership to craft narratives that position our product as a leader in the market, ahead of our competition
- Enable go-to-market teams with world-class internal and external content (demos, decks, playbooks, comparisons) that demonstrates the power of our products and drives merchant adoption
- Drive market research and competitive intelligence for your product area to improve our performance head-to-head and beat our top competitors
- Scale the PMM team through training and onboarding of new PMMs
- Your manager is located in Eastern Time
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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