Sales Operations Manager, Collibra
$116-145k
Plus bonus potential and equity for eligible roles
More information about location
Data intelligence cloud
Open for applications
Data intelligence cloud
1001+ employees
Open for applications
$116-145k
Plus bonus potential and equity for eligible roles
More information about location
1001+ employees
Company mission
To change how organizations use data, so that they can change the world.
Role
Who you are
- 5+ years of operations experience within a SaaS, professional services, or consulting organization
- Hands-on technical experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting
- Experience building and scaling operational workflows for professional services teams
- A bachelor's degree or equivalent related working experience is required
- Analytically minded, you understand how CRM architecture impacts downstream business intelligence and data visualization, and you translate operational data into clear insight
- A confident communicator with executive presence, you influence at the leadership level and clearly articulate project status, risks, and milestones to stakeholders
- Self-directed, you manage complex projects independently while navigating a cross-functional, multi-stakeholder environment
- Familiar with applying Professional Services Automation (PSA) software integrated with Salesforce (Certinia / FinancialForce preferred)
- Familiar with the data intelligence or data governance industry; a Salesforce certification (Administrator, Advanced Administrator, or Platform App Builder) is considered a plus
What the job involves
- Collibra's Professional Services and Customer Engineering teams help our customers realize the full value of data intelligence and the operational backbone behind those teams is what makes consistent, scalable delivery possible. We're hiring a Sales Operations Manager to design and own the Salesforce processes, reporting infrastructure, and capacity planning that allow Services to scale globally. You'll report directly to Taylor Barr and partner closely with senior leaders across Services and Customer Engineering
- This role lives one of our core values "our customers are our true north". The systems and processes you build translate directly into faster onboarding, more predictable project delivery, and clearer outcomes for the customers we serve
- Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations,
- Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility,
- Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering,
- Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence,
- Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership,
- Within your first month, you will complete a comprehensive assessment of the Services Salesforce ecosystem — including project tracking, utilization reporting, and forecasting accuracy — and identify the highest-impact opportunities to improve billable utilization visibility, data integrity, and capacity planning
- Within your third month, you will implement standardized Salesforce processes that improve visibility into billable vs. non-billable utilization, resource allocation, and project health, enabling leaders to make more informed decisions on staffing and delivery. Early improvements in forecast consistency and utilization tracking should be evident
- Within your sixth month, you will drive measurable improvements in core Services KPIs, including improved billable utilization tracking and reporting consistency, enhanced visibility into project margins and delivery performance, and a reduction in manual processes and operational overhead for Services leadership
- Within your first year, you will establish a scalable operational foundation that enables consistent and predictable resource capacity planning across regions, improved billable utilization and margin performance through better allocation and insights, and faster, more efficient project delivery cycles driven by streamlined processes and reduced friction
Our take
Collibra wants to help firms understand data governance. As companies gather ever more data, Collibra helps them understand what data they have, who has access to it and how to move it through a workflow of data analysis tools.
Historically, large corporations have not thought much about the data they collect and how to use it. In this day and age, however, data is super valuable, so everyone wants to make the most of it, which has made businesses turn to products such as Collibra's. The company has secured many big-name clients, including T-Mobile, Lloyds Banking, and Equifax.
The company's growth has been helped by increasing data privacy legislation like GDPR, which means companies have a legal obligation to be in control of the data they're collecting and giving their employees access to. In 2022, the company was named an Innovation Summit Honoree by the Bank of America’s annual Technology Innovation Summit. It has continued to add new features and integrations to maintain its offering's premium status, including a new data marketplace, which provides a shopping-like experience from which users can access a company’s internal datasets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Nov 2021
$250m
SERIES G
Apr 2020
$112.5m
SERIES F
Total funding: $604.3m
Company benefits
- {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
- {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours.
- {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
- {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
- {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
- {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more.
- When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
Financial District, New York, NY
Leadership
Felix Van De Maele
(Co-Founder & CEO)Previously studied Computer Science and founded Collibra straight after university.
Pieter De Leenheer
(Co-Founder)CTO at 1upHealth. Started Collibra after completing a PhD in Computer Science. Also held the post of Professor of Computer Science at VU Amsterdam. Board Observer at Zenoptics.
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