Customer Service Agent, Raisin
EU Markets
+ Private Equity
More information about location
Open banking for deposits and savings
Be an early applicant
Open banking for deposits and savings
501-1000 employees
Be an early applicant
+ Private Equity
More information about location
501-1000 employees
Company mission
To break down barriers and facilitate a transparent single market for savings and investment products.
Role
Who you are
- Minimum of 2 years of experience in a customer service role, ideally 1 year of experience within finance
- Excellent communication skills in English, both written and verbal, with a professional demeanor. German and/or Dutch & Spanish is a plus
- Proven problem-solving abilities and a proactive approach to identifying and resolving issues
- Proficiency in Google Workspace, Jira and Confluence is a plus
- Ability to work independently and as part of a team in a fast-paced environment
- High level of patience, empathy, and customer-centric mindset
What the job involves
- Are you an experienced Customer Support professional looking to take your career to the next level? This unique opportunity is not an entry-level position, but an advanced role designed for a forward-thinking, customer-first individual who possesses the ability to deliver exceptional experiences while fostering cross-functional collaboration among various stakeholders and departments
- We’re seeking someone who thrives on ownership, accountability, reliability and independence, taking initiative to manage a diverse range of B2C communications, supporting our complaints team and ensuring smooth stakeholder management
- You will have the chance to make a tangible impact on the broader business, driving innovative solutions and contributing to our customer-centric culture
- Handle escalated customer inquiries email ensuring timely and effective resolution
- Solve 2nd level tickets such as bereavement cases, relocation, PEP, source of funds clarification of direct debits, data changes on tax documents and others
- Collaborate with various customer service teams & stakeholders
- Provide clear, concise, and accurate information to customers regarding their issues and the steps taken to resolve them
- As a driving force, you will assist in the creation and maintenance of support documentation, FAQs and troubleshooting guides
Our take
Raisin is transforming open banking in the deposits and investments sector, leveraging its infrastructure to benefit bankers and savers in the global $50+ trillion deposit market. The company operates several B2C platforms, including Raisin, WeltSparen, Savedo, and ZINSPILOT in Europe and the UK, and SaveBetter in the US.
Raisin collaborates with around 400 banks globally, serving over 550,000 direct consumers. Backed by PayPal, Deutsche Bank, and Goldman Sachs, Raisin plans to expand further. Recently, Raisin launched its deposits platform in Poland, connecting Polish savers with European banks via its cross-border savings technology. This platform simplifies access to diverse deposit products across Europe, enhancing safety and convenience.
In late 2023, Raisin announced it had reached €50 billion in assets under administration, with significant growth in markets like Germany, the UK, the Netherlands, and the USA, and over €1 billion in net inflows each quarter in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2023
$62.7m
LATE VC
Jan 2022
$31.4m
CONVERTIBLE
Total funding: $287.4m
Company benefits
- Visa & Relocation Support
- 1,700 EUR Training Budget
- Free Choice of Hardware
- Beginner German Classes
- Food & Drinks
- Flexible working hours, home office and 28 vacation days
- Subsidised Urban Sports Club Membership
- Company Pension Scheme
- Team Events
Company values
- Assume responsibility for results - We focus on delivery to achieve our objectives. We take pride in personal ownership and accountability for our work. We reliably deliver results along set targets
- Act entrepreneurially - We centre simplicity and identify opportunities for growth. We treat our company’s resources as if they were our own
- Step up, challenge and commit - We act courageously, respectfully challenging decisions, asking for and giving constructive feedback. Once a decision is determined, we commit to it
- Inspire your team and beyond - We put a positive attitude, great team spirit and integrity at the core of every interaction. We foster diversity and respect different opinions. We embrace challenges and have a desire to constantly grow and improve our own capabilities as well as these of our colleagues
- Focus on your customers - We build value for our customers. Earning and keeping their trust is key to our success
Company HQ
Wrangelkiez, Berlin, BE
Articles
Leadership
Tamas Giorgadse
(CEO)Previously served as a Partner at McKinsey, and is a Non-Executive Board Member of the Bank of Georgia.
Dr Frank Freund
(CFO)Previously worked as a Senior Consultant at McKinsey.
Michael Stephan
(COO)Previously worked as a Consultant at McKinsey.
Salary benchmarks
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