Product Marketing Manager, Sendbird
AI Agent
$130-160k
3 days a week in office (San Mateo, CA)
AI customer exprience platform for enterprise
Job no longer available
AI customer exprience platform for enterprise
201-500 employees
Job no longer available
$130-160k
3 days a week in office (San Mateo, CA)
201-500 employees
Company mission
To power every meaningful conversation in the world - whether human to human, or human to AI.
Role
Who you are
- You thrive in 0-1 environments, where speed, iteration, and adaptability define success
- You move fast, with a strong bias for action and continuous learning
- You operate with clarity in ambiguity. You turn open-ended challenges into structured opportunities
- You are a builder and a strategist. You are equally skilled at shaping market narratives and executing with precision
- You’re energized by building from scratch, shaping new markets, and defining category leadership
- You believe in Sendbird’s mission of building the AI workforce of tomorrow
- 5+ years in product marketing, experience with AI a plus
- Proven ability to conduct deep market research and translate insights into product and GTM strategies
- Strong analytical and strategic thinking skills
- Exceptional cross-functional collaboration skills, aligning Product, Sales, and Go-to-Market teams around key insights and opportunities
- Experience in 0-1 products, building from the ground up—from market research to positioning to launch
What the job involves
- We are looking for a Product Marketing Manager to cut through the noise, uncover market insights, and inform product strategy in one of the fastest-growing and most competitive AI markets.
- If you thrive in a 0-1 environment, are ready to dig into the AI agent market - where hype often moves faster than reality, competition is fierce, and clarity is rare - and know how to turn insights into tangible impact, then this is where you belong
- Our research-driven Product Marketing Manager (PMM) will bridge market insights with go-to-market execution.
- This role is critical in defining the future of AI agents and identifying market trends, competitive shifts, and customer needs to shape product direction.
- You’ll work at the intersection of market research, product strategy, and GTM execution, driving category creation in one of the fastest-moving industries
- You’ll dig deep into market dynamics, competitive insights, and customer pain points—then translate those findings into clear positioning, compelling narratives, and impactful GTM strategies
- Drive market intelligence: Conduct deep research on the AI agent space, identifying unmet customer needs, competitive gaps, and emerging trends to inform product direction
- Turn insights into action: Translate market findings into strategic recommendations that shape product development and GTM motions for maximum impact
- Validate and refine positioning: Collaborate with Product and Sales teams to test hypotheses, ensuring our roadmap and GTM strategy align with real customer demand
- Build a continuous feedback loop: Establish processes to systematically capture, synthesize, and operationalize market and customer insights, ensuring ongoing alignment between the product roadmap and evolving market needs
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
- AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
- Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
- Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.
Company HQ
Downtown, San Mateo, CA
Leadership
John S. Kim
(Co-Founder & CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
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