Customer Solution Engineer, Zuora
$99.5-173.8k
Cloud-based subscription management
Open for applications
Cloud-based subscription management
1001+ employees
Open for applications
$99.5-173.8k
1001+ employees
Company mission
To help you build and run an amazing subscription business.
Role
Who you are
- 3+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect)
- Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy
- Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations
- Strong business value selling experience and familiarity with SaaS and Cloud technology
- An understanding of subscription and recurring revenue business models
- Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.)
- General understanding of API development and various coding languages (php, ruby, java, etc.)
- Bachelor’s Degree and/or relevant FinTech experience
What the job involves
- Our growth story is only just beginning and our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe
- We are looking for a highly collaborative, outcome-oriented Customer Solution Engineer, to help us bring home the technical win and take on this huge market opportunity
- Working hand in hand with our Account Executives, you’ll solve some of the most interesting business-critical challenges and transformations
- You’ll focus on prospects and customers; helping them embrace digital transformation, to be disruptors, and avoid being disrupted
- As the CEO aka “ZEO” of your domain, you’ll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel
- You’ll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world’s largest companies to unlock new growth in the new world of total monetization
- Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s products, services, unique solutions, and technical capabilities
- Own the technical relationships with a deep understanding of customer needs and constraints
- Own adoption and the technical health of the customer
- Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and grow
- Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
- Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing
- Act as the front-line liaison to our product management team by informing our product roadmap based on prospects’ needs
- Own making sure the customer is realizing value against their expectations
- Responsible for defining & monitoring the business case and KPIs in the account plan
- Help shape commercial strategy and technical action plan
- Help identify white space including the extension of our footprint & capabilities and expansion into new BUs
- Commercially present solutions in easy-to-grasp ways
- Coordinate resources from across Zuora & partners from a technical standpoint
- Work with product & solution mgmt to share the context (why) behind customer requests and potential applicability to others in a segment
- Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan
- Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy
- Collaborate with solution architects in overall design and approach
- Support sales and marketing at field events with product demonstrations and technical subject matter expertise
- Respond to technical elements of RFI’s / RFP’s
- Travel throughout your sales territory
Our take
Over the last two decades the subscription economy has grown exponentially. Many companies are no longer selling "product units" and instead embrace these recurring revenue streams. But, whilst subscription-based businesses are flooding the market, making the transition is far from easy or simple.
Zuora helps companies launch and manage subscription-based businesses. Having started with Zuora Billing, the company have expanded their product portfolio to include Zuora Revenue, Zuora Collect and Zuora Central Platform. It's also gained big-name clients, including Zoom, Ford and Sony.
Set within this fast-growing economy, Zuora has attracted serious investment after its 2018 IPO. This fuelled the company's international expansion, and allowed it to launch consumption-based billing and revenue recognition tools. Most lately, it has been working to integrate AI enhancements into its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2015
$115m
SERIES F
Sep 2013
$50m
SERIES E
Total funding: $242.5m
Company benefits
- Company equity
- Retirement programs
- Medical, dental and vision insurance
- Paid holidays and “wellness” days and company wide winter break
- Generous, flexible time off
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Company HQ
Redwood Shores, Redwood City, CA
Salary benchmarks
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