Senior Technical Support Engineer, Transmit Security
$120-150k
Customer identity and access management platform
Be an early applicant
Customer identity and access management platform
201-500 employees
Be an early applicant
$120-150k
201-500 employees
Company mission
To create a world where businesses can move fast, be secure, and never compromise.
Role
Who you are
- At least 6 years of technical Support engineering experience
- Experience working in mission critical environments
- Experience in working with multi-tier and complex applications
- Hands on experience with Linux operating system
- Strong analytical and troubleshooting skills is a must
- Service-oriented personality with a can-do attitude is a must
- A team player with the ability to work independently is a must
- Excellent interpersonal and communication skills both written and verbal English
- BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage
- Familiar with one of the programing language such as Java, Scala, Python, bash scripting is nice to have
- Experience with database management is an advantage
- Practical knowledge of REST API
- Familiar with SaaS and Cloud environments like GCP, Azure, AWS
- Familiar with web-based products - different OS browsers (Cookies, local storage, incognito)
- Knowledge on authentication technologies such as FIDO-based biometrics, authentication, Federation SSO protocols such as OIDC, OAuth, SAML, etc
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- Good knowledge on Mobile Platforms (IOS, Android) is a big plus
What the job involves
- As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues related to our identity security, fraud prevention, and CIAM platform
- You’ll work directly with enterprise customers, engineering teams, and product management to ensure timely resolution of incidents while delivering a white-glove support experience
- This role requires deep technical expertise, excellent problem-solving skills, and a proactive mindset
- You’ll be expected to perform in-depth root cause analyses, manage critical incidents, and contribute to product improvements by identifying recurring issues and suggesting enhancements
- Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
- Take ownership of customer issues and follow problems through to resolution
- Manage escalations
- Evaluate root cause analysis to eliminate recurring customer issues
- Handle complex customer issues through the Support portal independently and in a professional way
- Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues
- Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
- Replicate customer issues in the support test environment
- Collaborate with several internal teams
Our take
Transmit Security is a customer identity and access management (CIAM) platform that is on a mission to rid the world of passwords. Organizations lose millions every year due to unsafe password-based authentication - with weak passwords accounting for 80% of all data breaches.
The company offers a developer-friendly platform that provides passwordless authentication, fraud detection, and identity verification. Whilst the company serves many of the world’s largest banks, insurers and retailers, being collectively responsible for more that $2T in annual commerce, it is not without competitors. Both Microsoft and Apple have developed password-free authentication.
Nonetheless, Transmit Security has undoubtedly carved out significant space in the market. Since its impressive series A funding - the largest cybersecurity funding round of its kind in history - the company has experienced record growth and has added new customers and been recognised as a Leader in Customer identity and Access Management by The Forrester Wave™, all pointing towards a promising future of continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2021
$543m
SERIES A
Jan 2017
$42.1m
EARLY VC
Total funding: $585.1m
Company benefits
- Financial benefits: Fully funded healthcare, 401K, pension programs, stock options, performance bonuses, employee referral program (geographic limitations may apply)
- Work life balance: Paid time off, flexible working hours, work from home and office, dog and child friendly offices
- Fun guaranteed: Happy hours, team events, celebrations, casual dress environment and fully stocked kitchens
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Micky Boodaei
(Co-Founde r& CEO)Previously founded and acted as CEO for Trusteer and co-founded Imperva.
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