Senior Manager of Internal Communications, Justworks
$155.5-178.8k
Slack
Senior and Expert level
New York
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Be an early applicant
$155.5-178.8k
Slack
Senior and Expert level
New York
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You are a sharp communicator, creative storyteller, and strategic thinker
- You bring empathy, structure, and editorial rigor to everything you touch
- You’re energized by making complexity clear, and you understand the role communication plays in aligning employees to business goals and customer impact
- You’re also tech-savvy and AI-curious—always looking for smarter ways to scale messaging and amplify employee experience across the entire lifecycle
- Most importantly, you believe great internal communication isn’t just about what’s said, but how people feel: connected, included, and proud to be part of something bigger
- This role calls for a thoughtful communicator and comms leader who leads with clarity, creativity, and strategic focus
- Put the employee at the center - You bring a customer-centric mindset to internal communications, always considering what employees need to know, how they’ll receive it, and why it matters to their experience and our shared success
- Execute with precision and accountability - You follow through on priorities, manage communications rhythms with care, and raise the bar for clarity, consistency, and quality in every message you deliver
- Build strong partnerships - You’re a trusted partner to leaders, teams, and peers across the organization. You value cross-functional input, bring others along in the process, and communicate openly to build trust and alignment
- Embrace innovation and scale - You use AI, automation, and modern tools to improve how we communicate and scale our impact. You bring curiosity and forward-thinking to how we evolve internal comms at Justworks
- Seek feedback and grow through iteration - You have a growth mindset. You welcome input, adapt quickly, and view each communication as a chance to learn, improve, and refine
- Exercise sound judgment - You understand our business strategy and make smart, context-aware decisions about what to communicate, when, how, and to whom. You balance speed with care, and messaging with impact
- Model our values (COGIS) - You bring Camaraderie, Openness, Grit, Integrity, and Simplicity to every aspect of your work -building connection, trust, and alignment through every touchpoint
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
- Minimum of 5 years of experience in internal communications, executive communications, content strategy, or related roles, ideally within high-growth or fast-paced environments
- Proven ability to build and execute internal communications strategies that align with business priorities, engage employees, and reflect company values
- Expertise in content creation and editing across multiple formats, with a sharp eye for tone, structure, and audience
- Comfort developing content on behalf of senior leaders and shaping narrative arcs that clarify complex topics and connect to strategy
- Curiosity and fluency with emerging tools, including AI and automation, to enhance scale, consistency, and personalization in internal messaging
- Experience managing communications cadences and touchpoints, including company-wide meetings, message calendars, and cross-functional updates
- Strong cross-functional partnership and stakeholder management skills, with the ability to influence at all levels and drive alignment
- Deep understanding of the employee experience and how to create communications that resonate across roles, locations, and stages of the employee lifecycle
- Attention to detail, sound judgment, and a track record of delivering clear, high-quality communications that drive clarity and connection
What the job involves
- At Justworks, we believe that clear, connected communication is essential to building a strong culture and driving business performance
- As the Senior Manager, Internal Communications, you will lead the planning, creation, and execution of communications that keep employees informed, inspired, and aligned
- Your work will help Justworkers understand what’s happening, why it matters, and how they contribute
- In this highly cross-functional role reporting to the SVP of People, you’ll partner closely with executive leaders across the business to shape our internal voice
- You’ll lead key communications moments like All Hands and Super All Hands, own our regular employee cadence, and manage the internal communications ecosystem that brings clarity and consistency to how we share information
- You’ll ensure that all Justworkers - regardless of level, function, or geography - feel connected to our strategy, our brand, and one another
- Design, manage, and evolve the systems and channels that deliver clear, consistent, and timely messaging to all Justworkers
- Collaborate with StratOps to maintain our internal calendar that aligns communications to key business moments, employee milestones, and cultural priorities - You will own the editorial and communications elements
- Own the strategy, planning, and execution of recurring communications like All Hands, Super All Hands, and company-wide updates
- Partner with senior leaders to shape these moments into storytelling opportunities that reinforce strategy, results, and shared purpose
- Collaborate directly with the SVP of People and executive team to craft messaging that is authentic, strategic, and aligned with our internal tone and external brand
- Translate complex ideas and business updates into clear, motivating language that resonates with employees across levels and functions
- Write and produce high-impact communications - from CEO notes to Slack messages to internal campaigns - that are engaging, inclusive, and aligned with our values
- Adapt content and format to meet employees where they are—whether they’re in-person, remote, frontline, or hybrid
- Partner with cross-functional teams (e.g., Strategy, Legal, DEIB, People) to ensure employees receive the information they need - when and how they need it
- Lead communications around key initiatives, milestones, and transitions, ensuring clarity, transparency, and empathy
- Use AI, automation, and communications platforms to scale reach, tailor messages, and improve efficiency
- Track engagement, gather feedback, and continuously iterate to increase clarity, alignment, and connection
- You’ll be expected to guide messaging across the business, elevate internal touchpoints, and help employees feel connected to our purpose - no matter their role, location, or level. Success means showing up as a strong partner and a strategic thinker who delivers with empathy and excellence
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
Salary benchmarks
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