Customer Success Manager, Flowcode
$105-125k
OTE
+ Equity
3-4 days a week in office (Soho, NY)
QR code generator platform
Be an early applicant
QR code generator platform
101-200 employees
Be an early applicant
$105-125k
OTE
+ Equity
3-4 days a week in office (Soho, NY)
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- Have 4-8 years in client success, partnerships, or strategy at a media company, network, or agency
- Understand the media and advertising ecosystem – broadcast, digital, ad ops, martech, measurement
- Know the ICP and executive org maps at the top holding companies like Comcast, Disney, Warner Bros. Discovery, Paramount, Fox and can navigate from an individual champion to the right budget owner fast
- Can confidently connect Flowcode to media KPIs: attribution, engagement, tune-in, reach
- Spot churn signals early and act - you've turned at-risk accounts into renewals and have the receipts
- Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure
- Can synthesize complex client challenges into clear executive narratives and recommendations
- Take ownership of your accounts and beyond to improve systems, processes, or team performance
- Know how to uncover expansion with new campaign use cases, cross-functional champions, budget pockets
- Build trust across agency and media orgs: programming, marketing, ad sales, data teams, and operations
- Have experience coordinating platform migrations or complex onboarding alongside implementation teams
- Are comfortable in Hubspot (or can ramp fast) and use systems to scale client engagement
- 4-8 years in media-focused CSM, Account Management, or similar roles
- Proven track record managing at-risk accounts, driving renewals, and hitting NRR targets
- Proven success working with media brands, ideally in TV or digital broadcast environments
- Experience managing platform migrations or complex product transitions for enterprise clients
- Strong understanding of attribution, analytics, and media KPIs
- Experience using CRM and CS platforms like HubSpot and health score tooling experience is a major plus
- Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
- Ability to operate independently and deliver in a fast-paced, high-growth startup
What the job involves
- We're hiring a CSM focused on our media + agency vertical, supporting clients like NBCU, Paramount, Hearst, Disney, and Publicis
- You'll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion
- This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes
- NRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio
- Health score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip
- Executive engagement, Strategic QBRs, Campaign Reviews: to multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders
- Risk mitigation and problem-solving: turn insights into action fast, you don't wait for escalation
- Cross-functional influence: drive alignment across Sales, Product and GTM to unlock product growth and services opportunities to drive revenue
- Platform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team
- Sales partnership: identify and close upsell opportunities
- Workflow alignment: build rhythms that match media buying cycles, flight dates, and campaign refreshes
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customised options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently, the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strategies.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
Hudson Square, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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