Technology Operational Resilience Manager, Ki Insurance

• Experience in technology operations, ITSM including Service Asset and Configuration Management
• Created incident response playbooks
• Developed and tested recovery plans, identified and resolved gaps in resilience
• Managed incidents and led responses to disruptions
• Worked with external vendors and service providers to ensure service continuity
• Knowledge of Operational Resilience regulations and frameworks
• Familiarity with resilient architecture design principles
• Reported on operational risks and resilience metrics to non-technical stakeholders

• Business Impact Assessments & Risk Identification: Develop asset management strategies, lead business impact and vulnerability assessments, conduct threat modelling, and maintain risk identification frameworks
• Risk Assessment & Evaluation: Ensure compliance with governance policies, provide expertise on operational resilience, and support risk assessments for internal operations and third-party vendors
• Crisis & Incident Management: Lead the design and implementation of IT Disaster Recovery and Business Continuity plans, conduct simulations, and manage the Crisis and Major Incident Management Framework
• Risk Governance & Compliance: Support governance service administration, optimise processes for efficiency, and assist with audits and certifications
• Reporting & Documentation: Prepare technology risk reports, maintain governance documentation, and develop visualisations to enhance communication
• Management & Development: Promote awareness campaigns, research resilience strategies, and support team learning and development

• ⛱️ You'll get 27 days of holiday a year to start with—and if you’re craving a bit more downtime, you can top it up to 30 days by buying a few extra days off
• 🛐 Flexible Bank Holidays: Got a special cultural or religious day you want to celebrate? We've got your back with eight Cultural and Diversity days—you can use these instead of the usual UK bank holidays. It’s all about honouring what’s important to you
• 🏡 Flexible working: We’re all about flexibility! We’ve got a 50/50 hybrid approach—spend 2 to 3 days a week in our Leadenhall Building office in the heart of London, and work from home the rest of the time. It’s the best of both worlds!
• 🍼 For enhanced maternity leave, we offer up to 26 weeks of full pay. Shared parental and adoption leave is also available, ensuring you’re supported every step of the way as your family grows
• 💙 We’ve got your health covered with private medical insurance including pre-existing conditions, access to a virtual GP service and dental cover
• 🛡️ We’ve got you covered with income protection, giving you peace of mind if the unexpected ever happens
• 💰 Our non-contributory pension scheme means we invest in your future—no need for you to chip in!
• 🌿 Mental health: Our Employee Assistance Programme gives you access to a free, 24-hour confidential counselling service—there whenever you need a little extra support
• 📈 Through our ESOP, you’ll have the chance to invest in Fairfax, our parent company, and share in its growth
• ❣️ You can take up to 2 extra days off each year to volunteer with our amazing community partners—it’s a chance to give back and make a difference!
• 🎗️ We love supporting your charitable efforts! The company will match the money you personally raise for a registered charity, as long as you hit a minimum of £100
• 🪴 We’re serious about growth! Each department gets its own Learning & Development budget to help you level up your skills and thrive
• 🚃 Season ticket loan: Make your commute easier with an interest-free season ticket loan. The cost is covered upfront, and you’ll repay it in manageable instalments straight from your salary
• 🚲 Save money and stay active with our Cycle to Work scheme—making it easier to grab a bike and enjoy a greener commute!
• 🏆 We love celebrating wins! We have various ways to recognise and celebrate successes, shining a spotlight on all the remarkable things our teams achieve
• 🎉 We love bringing people together! From regular social events to team activities, there’s always something happening to foster connection and collaboration

Total funding: $500m

Ki is an insurance provider looking to revolutionise the commercial insurance sector. It is entirely digital driven by algorithms, setting risk parameters and managing claims and exposure. It offers instant, on-demand access for users and clients, designed specifically with brokers in mind to evaluate policies and quotes using a platform optimised for efficiency and responsiveness. As part of this, Ki promises to follow leader's terms and always offers an instant line.