Strategy and Operations Manager, Bazaarvoice
$160-185k
UGC-based shopper engagement platform
Job no longer available
UGC-based shopper engagement platform
1001+ employees
Job no longer available
$160-185k
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- The ideal candidate will possess a strong blend of strategic thinking, analytical skills, operational acumen, and demonstrated knowledge and use of Artificial Intelligence (AI) to drive efficiency and insights, coupled with excellent communication and project management abilities
- Commitment towards continuous improvement – an ability and desire to recognize and execute on ongoing business improvement opportunities
- 5-7 years of experience in strategy & ops (global SaaS, eCommerce, or consulting)
- Proven success leading strategic, cross-functional programs to completion
- Demonstrated ability to facilitate and drive (as necessary) decision making across cross-functional stakeholders
- Strong analytical and problem-solving skills with the ability to interpret complex data and generate actionable insights
- Demonstrated knowledge and experience in applying AI technologies to business operations and analysis
What the job involves
- We are seeking a highly motivated and results-oriented Strategy and Operations Manager to play a critical role in driving our strategic initiatives and driving operational improvement programs for the company
- This role will sit in the Office of the CEO and work closely with leaders across Product, Sales, Marketing, and others to develop and execute strategic plans, identify opportunities for improvement, and implement solutions that enhance our overall performance and achieve our business objectives
- Manage execution across a portfolio of strategic initiatives (e.g. GTM execution, process improvements, market sizing and analysis)
- Support rhythm of the business activities as needed incl. BoD deck preparation, QBR prep, annual strategic planning process
- Drive alignment and accountability across senior leaders and cross-functional teams
- Analyze and interpret complex data to provide insights and recommendations to leadership to support strategic decision-making, utilizing AI-driven analytics where applicable
- Drive operational enhancements and best practices across the organization
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO, not founder)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
Salary benchmarks
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