Project Manager, Carbyne

• Have 3 - 5 years experience in a similar position in a B2B SaaS company, managing an entire project lifecycle
• Proven experience in working closely with R&D teams on product execution, technical team members, C-suite engagement for B2B SaaS or similar Command Staff engagement for B2G customers
• Strong leadership, management, and organizational skills
• Strong analytical and research skills - proven experience in using data and user research to glean customer insights, including directly interfacing with users
• Proven ability to work with cross-functional groups and drive decision-making
• Self-motivated with a hands-on approach
• Ability to thrive in a fast-paced, start-up environment
• Willingness to travel (domestically)
• Experience with Public Safety organizations preferred

Desirable

• We’re seeking a Project Manager who will manage successful projects to ensure that our deployments are delivered on time and produce the desired results
• In this role, you will be orchestrating all project-related activities, managing timelines, and bringing the required resources to support the project's success (both from Carbyne and its partners)
• You will be responsible for the successful day-to-day relationship between customers, partners, and Carbyne and work with relevant team members to create any required documentation requests
• You will be meeting the customer regularly, following up on their needs and expectations making sure they get the best possible service expected
• Oversee deployments from initiation to execution for assigned customer projects
• Coordinate and work closely with partners and customers to ensure a successful implementation process and customer satisfaction
• Create/manage commercial and pilot project plans
• Effectively manage & communicate project tasks and commitments with the Carbyne team and other relevant stakeholders
• Manage customer expectations, project schedules, and determine resource needs
• Identify business development and "add-on" sales opportunities as they relate to specific projects
• Lead internal, customer, and partner meetings to set expectations for all involved in the process
• Establish, develop, and manage key relationships with partners and customers
• Optimize and improve the work process and methodologies
• Collaborate with additional project resources to ensure smooth deployments to meet project expectations
• Communicate internal and external project updates
• Identify risks, escalate early and work to identify the path forward that won’t delay the timeline