Product Lead, Recharge
Growth
More information about location
Office located in Santa Monica, CA
Subscriptions & recurring payments for eCommerce
Open for applications
Subscriptions & recurring payments for eCommerce
501-1000 employees
Open for applications
More information about location
Office located in Santa Monica, CA
501-1000 employees
Company mission
To create a world where payments are frictionless, and help merchants grow faster.
Role
Who you are
- 7+ years of product management experience in a fast-paced SaaS company
- 3+ years of experience, specifically in growth product management
- Proven track record of leading growth initiatives and driving key growth metrics (acquisition, retention, expansion, churn, and product adoption)
- Strong analytical mindset
- Strong background in data analytics and fluency in using data to inform decisions and measure success,
- Proficient and experienced with SQL, data, and tools such as Looker, Mixpanel, Amplitude, or Google Analytics
- Excellent communication and collaboration skills; able to work effectively across technical, design, and marketing teams
- Relentless drive to test, iterate, and deliver products, growth, and experiences rapidly
- An entrepreneurial spirit and excited to work on complex problems
What the job involves
- As the Product Lead for Growth, you will be at the helm of driving user and revenue growth across the entire customer journey, from onboarding to long-term retention. You will play a pivotal role in building and executing strategies that enhance product adoption, create upsell and cross-sell opportunities, and ensure customer retention and satisfaction
- Your mission will be to create frictionless user experiences that convert new users into engaged, loyal customers while maximizing the value they receive from the product. This will include designing and optimizing the onboarding flow to ensure new users quickly find value, driving initiatives that encourage feature adoption and increase engagement, and implementing strategies to identify and act on upsell/cross-sell opportunities throughout the customer lifecycle
- This role requires collaboration with executive leadership and collaboration across teams such as marketing, customer success, data, and engineering, and leading a growth-focused roadmap that balances experimentation with impactful product improvements
- As a member of the product team, you’ll lead and mentor other product managers, sharing best practices and building a growth-centric culture. Ultimately, you will be responsible for driving sustainable growth and product adoption
- Please note: While Recharge Payments is a remote-first company, this position is based primarily out of Santa Monica, CA. This role will require you to be in-office part time, and will report into our Santa Monica hub
- Develop and Execute Growth Strategy: Define and drive the product growth strategy that focuses on user acquisition, conversion, retention, and product adoption. Own and manage the product roadmap for growth, aligning initiatives with company objectives and key performance indicators (KPIs)
- Identify and Prioritize Opportunities: Use data analytics and qualitative insights to identify opportunities for growth across the user funnel (e.g., awareness, activation, engagement, retention, product adoption). Prioritize initiatives based on impact, effort, and alignment with strategic goals
- Experimentation and A/B Testing: Design, execute, and analyze A/B tests and experiments to optimize user acquisition, conversion rates, retention, and product adoption. Iterate on findings and develop data-driven recommendations to improve product performance
- Cross-functional Collaboration and Leadership: Lead cross-functional efforts and work closely with engineering, data, design, and marketing to execute growth initiatives and experiments
- Product Optimization: Continually optimize onboarding experiences, user flows, and in-product messaging to improve user retention, reduce churn, and increase product adoption. Collaborate on initiatives like personalization, recommendations, and upsell/cross-sell opportunities to drive revenue growth
- Data-Driven Decision Making: Monitor, analyze, and report on product performance metrics, and use these insights to inform product decisions. Build dashboards and set up tracking for key growth metrics (e.g., LTV, CAC, activation rate, conversion funnels)
Our take
Ecommerce platform Recharge has been in operation since 2014, helping brands set up and manage a subscription business, removing the operational inefficiencies that brands would face when attempting to manage this themselves. Its cloud-based subscription management platform aims to offer merchants flexibility by leading with an API focus.
Recharge’s basic premise has proven a smart one, with the eCommerce subscription market growing substantially since the company was founded. It of course rose particularly steeply over the pandemic, with the closure of brick-and-mortar stores, but in general still follows a market trend towards direct-to-consumer relationships - promising a growing market for Recharge going forwards.
Success for the company has been clear, with its merchant roster boasting several thousand users including Harry’s, Oatly, and BrewDog. The sector has attracted substantial funding, with Recharge completing a remarkable funding round in 2021. This came atop its already stable, cash-flow-positive business, and supported its further progress as the subscription industry developed. The company is focused on maintaining its strong position, with new updates and improvements to its offering including Retain, a suite of tools designed to support retention throughout the subscriber lifecycle.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2021
$227m
SERIES B
Jan 2020
$50m
SERIES A
Total funding: $277m
Company benefits
- Equity packages
- 401(k) offering
- 100% coverage for medical, dental, vision, and life insurance for you and your dependents
- $700/mo remote-life stipend
- Monthly stipend to cover health and wellness
- Coworking space
- Subscription products
- Unlimited paid time off
- 16 weeks of paid parental leave to eligible team members
- Team & company retreats: We value making in-person connections. Past locations include San Diego, Vail, Seattle & Orlando
Company values
- Day one - Stay ambitious, open-minded, optimistic, and ready to learn. Every day counts towards building the future.
- Ownership - You are accountable to yourself, your peers, and our customers. You believe that your work impacts the mission.
- Empathy - You anticipate the needs of others. You communicate clearly and with care, always striving to do the right thing.
- Humility - Approach every task with an open mind, learning with and from your peers. You value effective collaboration above rank.
Company HQ
Mid-City, Santa Monica, CA
Articles
Leadership
Oisin O'Connor
(CEO)UCLA Economics graduate who worked as an Analyst at Deloitte before co-founding three companies, all centred on commerce and payments.
Michael Flynn
(CTO)Studied Mechanical Engineering at UCLA, before co-founding a number of companies, including Opportunity Green.
Salary benchmarks
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Diversity, Equity & Inclusion at Recharge
Patrick Sutton (Sr. Director, DEI & Employee Experience)
- You Belong: At Recharge, we are committed to cultivating a culture of inclusion. One where everyone feels they belong. Our culture is a result of our behaviors, our commitment to our values, and our own personal commitment
- Specific initiatives: Currently we have our inclusion hq slack channel that has created a community that will provide a sense of belonging on diverse topics that are impacting marginalized communities and groups from around the world. It’s a highly engaged community channel and it will help bridge any blindspots that we uncover when learning about other communities
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