Customer Support Associate, Typology
Sustainable skincare brand
Be an early applicant
Sustainable skincare brand
101-200 employees
Be an early applicant
101-200 employees
Company mission
Typology is on a mission to demystify the skincare industry.
Role
Who you are
- Excellent organizational skills and multitasking abilities
- Strong priority management
- Excellent writing skills in French and English
- Strong interpersonal and relational skills, customer service mindset
- Recent graduate, you have just completed your Master's degree
- A first experience in social media moderation or customer service is a plus
- Empathy and patience are the two traits that best define you
- An interest in cosmetics would be a real asset
What the job involves
- Within the Customer Relations and Customer Experience department and under the direct responsibility of the Customer Experience Manager, your tasks will include customer support and social media moderation
- Ensure moderation of comments to guarantee the relevance of exchanges while maintaining an engaging and professional tone
- Actively interact with customers and prospects on various social platforms (Instagram, Facebook, TikTok) to promote a close and trusting relationship
- Collaborate closely with internal teams to identify and quickly resolve issues raised by customers on social media, covering all our markets
- Analyze trends in conversations and activity streams on our platforms, providing regular reports to guide future actions
- Manage customer tickets (products, deliveries, technical issues) via our Zendesk tool, providing quick, clear, and effective responses
- Offer personalized support at every stage of the customer journey (before, during, after purchase), with the goal of proactively resolving issues and maximizing customer satisfaction
- Conduct regular follow-ups with dissatisfied customers, adopting a proactive approach to anticipate their needs and strengthen their loyalty
- Monitor and moderate customer comments on e-reputation platforms to maintain a positive brand image while quickly addressing expressed concerns
- Work synergistically with different teams to design and implement innovative customer engagement strategies, with a constant goal of improving the overall digital experience for the Typology community
Our take
Skincare and beauty products can be confusing and misleading, and are often produced in unsustainable ways. Typology solves this problem by offering simple, stripped-back and sustainable beauty products.
Typology is headed up by MADE.COM founder Ning Li, which has allowed the company to create and maintain a high-profile since its launch. This has helped the brand to compete with similar brands, such as The Ordinary. Typology's products are genderless, vegan and made in France, all of which have added massively to its market appeal.
The company has made successful in-roads beyond France, notably into the UK and US, and glowing magazine reviews have allowed it to stand out as a fashionable alternative to traditional make-up brands. That said, it will have to expand its product range without sacrificing its quality of sustainability if it is to scale effectively.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
48% employee growth in 12 months
Company
Funding (1 round)
Feb 2019
$9.2m
SEED
Total funding: $9.2m
Company benefits
- A completely renovated office building in Paris, in the heart of the 11th arrondissement, where you will find many places to have lunch or to drink a coffee
- 25 days of paid vacation per year
- 6 days of RTT
- 1 pro bono day for a charity of your choice or to attend conferences
- Coffee, drinks and snacks are available
- 50% contribution to public transport or a sustainable mobility package
- 50% participation in our mutual Alan
- Alan's Foresight
- Vouchers for employees on the Typology.com website
Company values
- OPEN MIND: Open-mindedness means knowing how to question yourself and being attentive. Demonstrate humility, adaptability and flexibility. Be tolerant and embrace diversity
- DOER: Resourcefulness, resilience and determination are essential qualities. There is no point in dwelling on endless conceptual debates or counterproductive meetings
- EXTRA MILE: We are looking for proactive people who want to surpass themselves, able to bring the little extra that will make all the difference
Company HQ
Roquette, Paris, France
Articles
Leadership
Ning Li
(Founder)Was previously co-founder and CEO of MYFAB and MADE.COM.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at Typology