Senior Account Manager, Mux
$234-265k
OTE
Online video infrastructure
Be an early applicant
Online video infrastructure
101-200 employees
Be an early applicant
$234-265k
OTE
101-200 employees
Company mission
To democratize video by solving the hard problems developers face when building video.
Role
Who you are
- 5+ years of B2B SaaS sales experience (in a closing role) with direct experience expanding and renewing customers
- Solid experience selling Cloud infrastructure to software and tech companies with strong land-and-expand motions
- Proven aptitude to learn a complicated process or system (our product is very technical, you must want to learn it and have an ability to apply that technical knowledge in a commercial setting)
- Self starter with a proven track record of both creatively solving problems and exceeding sales targets
- Driven to perfect a customer engagement cycle. Excited to harness the energy of a base with very ‘startup energy’ and leverage our own startup energy
- Takes extreme ownership. Wants to be the single point of responsibility, empowered to leverage a deeply talented team to support customer needs
What the job involves
- As our Senior Account Manager, you will be the primary owner and driver of retention and expansion within our Key Enterprise Video customers
- You will build a deep technical understanding of our products and existing customer use cases
- You will create and manage relationships with our customer base, specifically executive and technical leadership
- You will drive optimal retention of the customer base
- You will deepen executive relationships within our most strategic customers to ensure a) we are meeting their current technical needs and b) we understand the growth objectives of their business to ensure we are most optimally supporting
- You are excited to jump into something challenging, highly technical, fast paced, and with a lot of room to grow
- This is a key role handling Mux’s most strategic customers, and requires a significant level of creativity, experimentation, and resilience. Tenacity and strong business acumen are a must
- Drive Net Revenue Retention across the global Mux Video customer base. Thoughtfully build a retention and expansion strategy for each account
- Leverage executive relationships, investors, field events, and your own personal travel and relationships, to establish the right connections within customer’s organization. You will be the primary voice and advocate for our top customers, like Patreon, Substack, Airbnb, and Synthesia
- Drive a culture of customer excellence. Tenaciously bring value to established customers by understanding how video can help unlock their business goals
- Leverage a team of experienced technical professionals. Partner closely with Customer Success Managers and Solution Architects to leverage existing relationships and best practices and find ways to optimize impact. We have excellent technical coverage of the base, we must amplify that and use it to unlock the right business growth opportunities
- Be a loud advocate for your customer base, both in what they need from our Product org to retain and grow and what they need from our Execs and Operations teams to satisfy their internal growth requirements
Our take
Mux is a performance analytics service for video developers and media publishers that has a goal to improve the quality of experience for online video viewers.
It provides online video publishers with the data needed for tackling common issues in order to build better video experiences, visualized in a powerful analytics dashboard backed by machine learning.
Companies like The New York Times, IGN and PBS, who collectively publish more than 100 videos a day, use Mux to measure baselines and video player performance in real-time.
With video streaming seeing steady growth in recent times, Mux Video’s revenues have been growing at a pace of 8x, making Mux one of the fastest-growing enterprise SaaS companies on the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-37% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2021
$105m
SERIES D
Aug 2020
$37m
SERIES C
Total funding: $174m
Company benefits
- Flexible PTO - We encourage a healthy work-life balance
- Healthcare - Comprehensive medical, dental, vision, life, and disability insurance
- Commuter Benefits - We want to help take the stress out of your commute
- Professional Development Stipend - For your continuous learning and growth
- Catered meals - Plus snacks and (good) coffee
Company HQ
Financial District, San Francisco, CA
Leadership
Steve Heffernan
(Co-founder)A video technology enthusiast with experience in developer product design, creator of other video products including Video.js and Zencoder.
Jon Dahl
(CEO & Co-founder)Co-founder of Zencoder, acquired by Brightcove, where they served as VP of Technology, with experience in software development.
Adam Brown
(CTO & Co-founder)Experienced software developer, serving as a senior software engineer at Brightcove before cofounding Mux in 2016.
Matthew McClure
(Co-Founder)The organizer of the Demuxed conference and the SF video technology meetup. Their background lies in software engineering.
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