IT Support Engineer, Adyen
More information about location
5 days a week in office
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
More information about location
5 days a week in office
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- You have at least 1-2 years of experience in IT support
- You have strong experience in helping people troubleshoot their IT related issues
- Knowledge of scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
- You have been administering internal services such as Google Suite, Zoom, OKTA and LDAP
- You have experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
- You have experience with administrating onboarding sessions of new joiners and you have done IT user training in the past
- You are a flexible team player who has the ability to work independently and able make informed decisions
- You have a good understanding of up to date IT security practices
- You have experience with writing and maintaining technical documentation
- You need to be in the office 5 days a week
Desirable
- You have worked with config management systems such as Puppet, Ansible, or similar
- You have hands-on, system administration and network skills in UNIX based systems such as OS X and Linux
- You have experience with centrally managed packages and you are able to deploy, update and maintain application on Apple end-user devices
- You have an understanding of networking and firewalls, and see the benefits of using open-source software
What the job involves
- Adyen is seeking an IT Support Engineer to provide comprehensive support to our teams and employees in resolving IT-related issues
- In this role, you will go beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities
- With a hands-on attitude and a genuine passion for assisting others, you will play a vital role in optimizing the productivity of our dynamic workforce
- Work together with a worldwide team to support all our employees with their IT related questions
- You will be responsible for diagnosing and troubleshooting a wide range of IT challenges, starting from the initial setup of new users to providing assistance to colleagues with their IT inquiries. Additionally, you will play a key role in optimizing our processes and systems
- Collaborating closely with team members across the globe, you will provide comprehensive support for Apple device issues, user and systems access, networking, and various other IT-related tasks
- Your continuous focus will be on enhancing our global IT systems and functionalities, ensuring they remain up-to-date and aligned with evolving business needs
- You will proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve overall operational efficiency
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
- Don’t be afraid to let us know if you need more flexibility
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$56.9m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $325.1m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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