Renewals and Contracts Manager, Vortexa
SaaS
Real-time oil & gas cargo tracking
Be an early applicant
Real-time oil & gas cargo tracking
101-200 employees
Be an early applicant
101-200 employees
Company mission
To open, connect and optimise the energy world through harnessing pioneering technology and surfacing unmatched market information.
Role
Who you are
- At least 3 years’ experience in renewal and contract management within a B2B SaaS environment
- Strong track record in client-facing renewal operations, with experience executing renewal programs and playbooks, spanning multiple regions, teams and departments
- Demonstrable experience in leveraging analytics to meet and exceed renewals, retention and growth targets
- Ownership of the end-to-end delivery of the renewals and contracts process with high attention to detail and accuracy
- Experience working with various B2B software tools such as Salesforce, Gong, JIRA, Salesloft, Customer Success tools such as Vitally, DocuSign and other similar platforms
- Ideally experience working with sales frameworks and playbooks such as MEDDICC or other
- Ability to negotiate and drive mutually beneficial outcomes
What the job involves
- As an Account & Contracts Manager at Vortexa, you will help ensure the success of our commercial functions with a focus on renewals for existing customers as well as contract development and management for new customer acquisition
- You will have the direct opportunity to lead and shape our Renewal and Contract Management strategy for our EMEA region, impacting a diverse range of internal stakeholders and departments
- You will have a relentless focus on maximising customer retention through successful contract renewals, leveraging best practices, tools and resources, all underpinned by a deeply collaborative approach
- This is an exciting opportunity to influence the future of our customer retention operations within a SaaS and DaaS business, working in close collaboration with Sales Directors, Regional Leads, Customer Success, Revenue Operations and Finance, Partnerships and wider commercial groups to identify areas for improvement and developing best practices and Playbooks for Renewals and Contract Management
- Renewal management
- Manage a portfolio of renewal accounts, with a primary focus on Europe and MENA clients, owning and managing price increases with a laser-focus on maximum retention
- Ensure a timely and proactive renewal process, focusing on a smooth customer experience delivered with the highest level of professionalism
- You will be also be instrumental in meeting business objectives transitioning legacy 12 month contracts into multi-year renewal comittments
- Contract Lifecycle Management
- Manage contract preparation, including proposals for new customer acquisition, quotes, contract amendments, approval routing, document management, aligning closely with RevOps, Finance and Legal teams
- Assist in the standardisation of process for renewals and contract management
- Reporting and Process Optimisation
- Own reporting and dashboards related to your renewal portfolio, working towards agreed KPIs
- Assist in the monthly and quarterly forecasting of renewals and churn risks to ensure execution of successful mitigation playbooks in collaboration with Sales and Customer success to meet GRR goals
- Provide continuous feedback to support scaling this newly created function across the organisation and eventually into new regions
- Customer relationship
- Partner closely with Sales and Customer success managers to ensure consistency of the client journey and closely understand client needs by leveraging customer health analytics
- Mentor and knowledge share with wider commercial teams on best-in-class renewals experience for customers
- Work closely with internal stakeholders including Sales, Customer Success, RevOps and Finance to accurately execute the renewals process, continuously seeking opportunities to improve and scale
Salary benchmarks
Our take
Vortexa provides market-leading real-time data and advanced analytics for energy and shipping markets. With an accurate and complete picture of waterborne flows and freight dynamics, Vortexa covers crude oil, refined products, LPG and LNG, across all vessel classes. The company sits at the confluence where hard data meets deep tech and machine learning, bringing together all the physical aspects of the tanker shipping universe.
With $1.8T of trades on water per year, the physical energy market is still one of the most opaque markets in existence today. Data is fragmented and incomplete, leading businesses to make high-stake decisions in the dark.
Vortexa’s forward view of tonnage supply up to 35 days ahead and real-time utilisation data at high frequency and granularity, help market participants to make well-informed, high-stakes chartering and positioning decisions quickly and confidently. In 2023, venture capital from Communitas further consolidated Vortexa's strength in the market. The company’s clients include oil supermajors, commodities trading houses, investment banks, brokers, and ship owners, spanning globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"The level of Autonomy I am provided in my role is fantastic and breaks the many barriers I used to experience in my previous workplace. Being able..."
Funding (last 2 of 4 rounds)
Jan 2024
$34m
SERIES C
Feb 2021
$19m
SERIES B
Total funding: $60.5m
Company benefits
- Diverse & inclusive work place
- Private health insurance
- Competitive remuneration package
- Flexible working
- Stock options in a high-potential business
- Work perks
- Mental Health Support
Company values
- Pioneering spirit
- Excellence focused
- Fast moving
- Driven mindset
- Building together
Company HQ
City of London, London, UK
Articles
Leadership
Fabio Kuhn
(CEO)Former Head of BP’s global front-office trading technology programme and innovation group. Has held technology and analytical leadership roles at Uniper, was a Quant Trader in a Statistical Arbitrage hedge fund and worked at the NASA Ames Research Centre
Diversity, Equity & Inclusion at Vortexa
Dominika Wojcik (People Operations)
- Https://www.vortexa.com/insight/celebrating-pride-tony-mcaffery-diversityco
- Https://www.vortexa.com/insight/celebrating-black-history-month-leke-sholuade
- Https://www.vortexa.com/insight/diversity-at-vortexa
- Https://www.vortexa.com/insight/celebrating-international-womens-day-at-vortexa
- https://www.vortexa.com/people/pride-month-at-vortexa/
- https://www.vortexa.com/people/mental-health-awareness-week-at-vortexa-2/
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