ProProduct Development Representative, ServiceTitan
$61-65k
+ Commissions and equity
1-2 days a week in office
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$61-65k
+ Commissions and equity
1-2 days a week in office
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Those who thrive in this role are motivated to be the best they can be every day by continuously applying feedback and best practices
- 1-3 years of experience in Sales or Customer Success (in a cross-sell or up-sell capacity)
- 12+ months of outbound calling experience
- Strong interpersonal skills and friendly professional demeanor on the phone
- Ability to handle objections and articulate value proposition of add-on products with any level of detail or brevity
- Tenacious work ethic with a desire to be a top performer
- Resourcefulness and adaptability to new responsibilities in a fast-paced work environment
What the job involves
- ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers on how Pro modules can enhance their ServiceTitan ROI and add value to the customer operations
- A successful candidate will book product demonstrations between the existing customer and the Account Manager and assist the Account Manager with closing the deal through detailed discovery calls and notes that identify key areas of opportunities
- You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success to build a long term career in Sales
- You'll build a strong sales pipeline by engaging existing customers, demonstrating value of add-on products, and booking overview calls/demonstrations for Account Managers
- Conduct high volume engagement through outbound calls (25/day) and emails
- Strategically craft honest relationships and genuine rapport with customers
- Drive customers to discover unmet needs or pain points and how we can deliver extraordinary value and remediate those pain points
- Work closely and collaboratively with Account Managers to develop and implement appropriate communication plans
- Log and maintain all activity in Google Sheets/Salesforce.com
- Assist with weekly reporting on active campaigns and any ad-hoc requests
- Act as a liaison for customers and other internal teams, e.g. Pro Sales Team, Customer Success,
- Support, etc
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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