Technical Support Engineer, Gravitee.io
API management platform
Be an early applicant
API management platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To unify sync and async, easily and securely.
Role
Who you are
- High school diploma required
- 3+ years of relevant experience in a previous hands-on Level 2 Technical Support
- 2+ years experience with REST and RESTful APIs
- Eager learner, ready to dig into many technical areas
Desirable
- Networking/web architectures including HTTP
- Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
- Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
- Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
- Experience with trace analysis, debugging, and JVM troubleshooting is a plus
What the job involves
- As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers
- This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways
- Gravitee clients are the end-users of our platforms and are as technical as you are!
- Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
- Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
- Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
- Being innovative within the team and with customers to help improve processes and tools
Our take
APIs are key to digital transformation, enabling faster connections and greater agility for businesses. However, managing hundreds of APIs at once can be a major challenge for large organizations. Gravitee.io is one of the companies addressing this need, entering a market expected to exceed $200B in the coming years.
Gravitee.io is tapping into a rapidly growing space, following the success of companies like Mulesoft, which was acquired by Salesforce, and Plaid, valued at $13B. With nearly 75% of large US organizations looking to expand their use of APIs, the demand for effective API management is clear.
With strong funding and the market's growth, Gravitee.io is well-positioned to make an impact. As more businesses rely on APIs, the company is gearing up to help organizations streamline and manage their complex tech ecosystems.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Pension/401k: Pension and 401k program options for all locations
- Home Office Allowance: Get ready for your new role with a home office allowance ($/£/€350 allowance)
- World-class benefits: Excellent benefit coverage to keep your body and mind healthy
- Time Off: 25 days holiday/vacation in addition to in-country national holidays as well
- Mental Health Days: 3 mental health days per year with an allowance towards mood-boosting activities of your choice ($/£/€50 allowance
- Hybrid Remote/office options: Enjoy remote work with a hybrid culture, with options to go in to an office in one of our hubs (Denver-Lille-London)
- Professional Development: Learn and grow with our professional development allowance to be used to benefit your career
- Meet Ups: Quarterly regional team meetups help us work together as a team while retaining our remote-first work policy
- Annual Company Retreats: Come together as a team at one of our exciting annual retreats hosted in exciting locations!
- Be Heard: Quarterly meeting with the CEO for every employee so your feedback is heard
Company HQ
Highland, Denver, CO
Leadership
Rory Blundell
(Co-Founder & CEO)Previously Founded Velink where they served as the CEO for 2 years. They also worked as the Head of Field Technical Operations at SnapLogic and as a Business Development Manager at Lloyds Banking Group.
David Brassely
(Co-Founder & CTO)Previously a Technical Java/OpenESB Expert at Leroy Merlin as well as an OpenESB Technical Expert at KIABI. They also worked as an Application Architect at HUMANIS.
Nicolas Géraud
(Co-Founder & CCO)Previously worked in DevOps at KIABI and as a Developer at Leroy Merlin.
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