Customer Success Manager, Brevo
French and Italian Speaker
+ Ownership plan inspired by ESOP or Stock
More information about location
Digital marketing platform
Job no longer available
Digital marketing platform
501-1000 employees
Job no longer available
+ Ownership plan inspired by ESOP or Stock
More information about location
501-1000 employees
Company mission
To empower businesses of every size to forge lasting customer relationships.
Role
Who you are
- Relevant work experience of at least 2 years as a Customer Success Manager
- Excellent presentation, written, and oral communication skills in French and Italian (C1-C2)
- Customer-centric
- Good marketing knowledge
- Strong ability to understand, manage, and drive customers' needs and strategy
- Proven track record of sustained target achievement
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, customer experience, finance, etc.)
- Proactive, autonomous, and efficient
- Data-driven
- Team player
What the job involves
- Our Customer Success team makes sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal
- Their objectives: Adoption, Satisfaction, Growth, Retention
- Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo
- Identify development and growth opportunities within the portfolio
- Be able to position Brevo's value proposition to our customers through best practices sharing, demo, and marketing expertise
- Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
- Collaborate closely with internal stakeholders including Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth
- Be the voice of the customer to the Product and Marketing teams
- Adopt a data-driven approach in the management of your portfolio
Application process
- TA video call
- Interview with the CSM Team Lead
- Use case Session with the CSM Team Lead and the Head of CSM EMEA
- Background check
Our take
Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong customer relationships. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.
Unlike other marketing solutions focused on enterprise-level businesses, Brevo serves both B2B and B2C businesses and eCommerce sellers. It is committed to providing affordable and accessible marketing solutions to reach as many customers as possible. A recent acquisition of Yodel.io enabled the company to reduce digital marketing costs while creating additional features for customer success.
Brevo's position has strengthened in the growing market as more SMBs are going digital. The company is also targeting enterprise customers, including Louis Vuitton, the candy giant Haribo, Fujitsu, Amnesty International and Greenpeace. Having recently reached centaur status, the company is still building new products and acquiring smaller companies, targeting $1B Annual Recurring Revenue by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$157.4m
SERIES B
Sep 2017
$34.6m
SERIES A
Total funding: $193.5m
Company benefits
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Shared ownership plan
- Paid time off and paid holidays
- Budget to support your workspace at home
- Optional health insurance package
- Bi-annual global company offsite; inter-office trips
- A modern office in a central location with free snacks/drinks and fun activities!
- Team events and more!
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
Company HQ
Madeleine, Paris, France
Leadership
Armand Thiberge
(Founder & CEO)Acts as an investor for My Job Glasses, Backacia and SABI AGRI. Previously founded Dual Technologies Services.
Jeremy Cahen
(CPO)Serves as a founder and advisor for Harvestr, and as a President for eGG-one school. Previously acted as Founding President for oonity.
Steffen Schebesta
(Chairman of the Advisory Board)Acts as a founder and shareholder for Jurafuchs (Go Legal GmbH). Currently serves as a private investor for LIVEBUY and Vespucci Analytics, and as a shareholder and an advisory board member for RFQ2Go.
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