Customer Engineer Senior Manager, Gympass
$127.4-143.3k
Salary range for candidates based in New York, California, Colorado, Massachusetts, and Washington only
Employee fitness & wellness platform
Job no longer available
Employee fitness & wellness platform
1001+ employees
Job no longer available
$127.4-143.3k
Salary range for candidates based in New York, California, Colorado, Massachusetts, and Washington only
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- 5 years of proven experience as a technical sales professional
- Knowledge of and experience with SAML, OAuth, and JWT Single Sign-On implementations
- Languages: English and Spanish is a plus
- Knowledge of and experience with SFTP and file transformation
- Knowledge of and experience with key information security concepts, requirements, certifications, and due diligence processes
- Experience with APIs and integration implementations for a SaaS platform
- Basic understanding of major enterprise business systems platforms and technologies, for example, Payroll Systems, HR systems, etc
- Strong communication (written and verbal) skills, and interpersonal skills to be able to present and engage with clients, especially in implementation, test, and debug situations
- Demonstrated flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and business skill sets
- Thorough understanding of integration concepts, methodologies, and technologies
- Proven ability to leverage analytical and problem-solving skills in a very fast-paced environment
- Passion for exceptional documentation including diagrams, standards, etc
What the job involves
- The Wellhub Customer Engineer Sr Manager is responsible for technical support in the pre- and post- sale client journey; responsibilities include: requirements gathering and interactions with Product Management, Development, Operations, and Product Support, client enablement, deployment support, and post-deployment technical relationship management
- You will work directly with the sales teams, client success teams, and clients to accelerate sales deal/renewal progression and closing. Working with product support and development, you will help define technical options to work-around or resolve technical issues raised by clients
- You will be a partner to Operations as clients are brought into production on the Wellhub platform
- Every day, you'll be challenged to think creatively about how to improve, scale, and support Wellhub’s fast growth
- Work with clients and their technology teams to define how to quickly integrate Wellhub with the client's processes and systems to ensure a fast-paced sales cycle and post-sale customer satisfaction
- Act as a first point of contact to handle client information security due diligence reviews
- Drive platform and process enhancements by providing new requirements and innovative designs for new functions, simplified processes, fun user experiences, metrics and reporting, etc. to Product Management and Development based on direct client interactions and input
- Participate and conduct meetings with stakeholders to align with the Wellhub platform capabilities and project releases, participate in system development, user acceptance testing, and end-user training
- Use and recommend best practices for problem resolution, customer relationship management, etc
- Serve as the primary point of contact for the client's Technology team
- Identify and resolve issues related to integration, implementation, and activation of the Wellhub platform
- Assess the client's technical needs and capabilities during implementations
- Provide implementation scheduling, resolutions to technical issues, and general advice as a technical consultant
- Provide highly responsive customer service and maintain a high level of client satisfaction
- Correspond and fulfill all commitments for internal and external customers
- Engineer, record, and document solutions to common and difficult integration problems
- Learn, implement and teach best practices for implementation and configuration of the Wellhub platform
- Contribute to product documentation and training materials to ensure content accuracy and supportability of the Wellhub platform
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $795m
Company benefits
- Wellness resources - in addition to local healthcare programs, we offer Gympassers and their families membership to our platform
- Earned rewards - cash incentives tied to company and individual success, and the opportunity for top performers to participate in our equity program
- Hybrid work structure
- Home office stipend and monthly flexible work allowance to cover the costs of working from home
- Paid time off - minimum of 25 days of paid leave per year
- Generous parental leave
- Annual holidays (including an extra holiday on your birthday!)
- Unlimited sick/wellness time off
- Robust internal recruitment process for promotional and developmental opportunities
- Both online and in-person training and learning opportunities
Company values
- Constructive collaboration - Gympass is a team sport and we play for the team. We trust one another and work together to get the job done. The best idea wins.
- A-players - We believe that having the best people is the key ingredient for long term success. We focus on attracting and retaining the highest quality talent and developing them to become better than us.
- Proud and humble - We take pride in our mission and positive impact in the world. We have a service mindset, we act respectfully and we are always looking for opportunities to improve.
- Diversity - We believe that diversity generates long term value and creates an inclusive, joyful environment where anyone and everyone can drive.
- Focus on results - We don’t sit and wait for things to happen, we make them happen. We believe in setting clear goals, then executing relentlessly to achieve results.
- Ownership mentality - We make decisions and act as owners of the business. Owners think of the long term and don’t take shortcuts. The goal is to build a global, sustainable company.
- Lead by example - We believe that everyone can be a leader and that true leadership is earned through our actions, not given with our titles.
- Objective recognition - We truly believe in and practice meritocracy. We recognise, reward and celebrate outstanding performance.
- Integrity - Acting with integrity and within the highest ethical standards is a non-negotiable. We do what is right and always keep our promises.
- Ecosystem mindset - We make decisions that create value for our Gympass ecosystem and help us achieve our mission.
- Live the mission - We believe that physical activity is transformative and we value an active lifestyle. Our goal is to empower everyone to live our mission and we recognise that means different things for different people.
Company HQ
South Village, New York, NY
Articles
Leadership
Cesar
(CEO)Previously worked as a consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass
Joao Barbosa
(VP of Partners Brazil & New Business)Started their career as a risk analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
People progressing
Joined as a Partnerships Specialist. Promoted to Partnership Executive after 1.5 years, then to Partnerships Manager. Is now Senior Partnerships Manager.
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