Enterprise Customer Success Manager, Spoiler Alert
$98-105k
+ Stock option packages
More information about location
Supply chain software to reduce food waste
Be an early applicant
Supply chain software to reduce food waste
21-100 employees
Be an early applicant
$98-105k
+ Stock option packages
More information about location
21-100 employees
Company mission
To empower businesses with global supply chains to maximize sustainability, efficiency, and profitability.
Role
Who you are
- The ideal candidate thrives in a fast-paced, mission-driven environment and is passionate about using technology and analytics to reduce waste and increase access to affordable essentials
- 4+ years of experience in Enterprise Customer Success, Customer Operations, or other customer-facing roles within a B2B SaaS, technology, or consulting environment
- Experience managing multiple customer workflows and maintaining outcome-driven, high-value customer partnerships
- Experience working with large data sets to extract insights, drive decisions, and report on performance
- Familiarity with CPG, grocery retail, wholesale/distribution, or supply chain operations (manufacturing, logistics, or technology) preferred
- Experience in startup or scale-up SaaS environments preferred
- Exposure to enterprise software, analytics, or business intelligence solutions preferred
- Organized Project Manager - must have strong project management and organizational skills, with a proven ability to manage multiple concurrent customer initiatives and priorities while driving cross-functional alignment and execution
- Clear Communication - exceptional interpersonal and written communication skills, with the ability to build trusted relationships with customers and internal stakeholders and create polished, professional-quality presentations and decks
- Collaborative and Accountable - this is an independent role that is trusted to do the task at hand and productively collaborate with many internal and external teams
- Resilient Problem-Solver - naturally curious to learn more, ideate and test possible solutions, proactively seeks feedback, and quickly rebounds from setbacks
- Analytical Mindset - comfortable interpreting performance data via intermediate analytical skills (experience with pivot table, excel formulas, data visualizations), surfacing nuanced insights, and constructing compelling, data-driven narratives
- Adaptable & Tech-Forward - ability to persevere through challenging situations, adapt, quickly learn new technologies and strong experience with business productivity tools (G Suite, CRM systems, Slack, Zoom)
What the job involves
- We’re seeking a proactive, analytical Enterprise Customer Success Manager to partner with Enterprise customers and drive measurable outcomes post-sale
- In this hands-on and data-driven Enterprise Customer Success Manager role, you will partner with customers to build scalable, high-value liquidation programs and cultivate strong relationships with core users and program champions to drive long term success and satisfaction
- For your portfolio of customers, you will lead onboardings and drive program performance through best practices, analytic insights, and strong platform adoption
- As the operational owner and program driver, your mission will be driving and sustaining best-in-class program results, as measured by transaction volume and sell-through rate
- You will partner with our commercial function, via the Sales Executive, Solution Engineer, and eventual Account Manager, who own the commercial relationship
- You will also collaborate cross-functionally with Buyer Operations, Support, Data, Product, and Marketing
- Reporting to the VP of Customer Operations
- Own operational execution and program success for a portfolio of 10–20 customers, serving as the primary post-sale point of contact
- Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI
- Translate customer goals into scalable operational workflows within the Spoiler Alert platform often collaborating on change-management planning
- Lead customer onboardings in collaboration with our onboarding and support teams, including training and post go-live hypercare support with the goal of maximized platform adoption and self-sufficiency
- Proactively set and monitor key performance metrics and collaborate with our data team on novel analyses to identify risks and growth opportunities
- Assess customer health in partnership with the Account Manager and develop operational account strategy plans focused on program value delivery, product adoption, risk mitigation, and key stakeholder engagement
- Act as the voice of the customer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest
- Contribute to team scalability through documentation, playbooks, and process optimization
Our take
With a good chunk of the US food supply ending up as waste, consumer packaged goods companies face potentially huge waste costs. Spoiler Alert is a company helping food and beverage brands mitigate this loss, with a sales and analytics platform that helps brands efficiently and cost-effectively manage liquidation across a private network of nonprofits and discount retailers.
Nestle, Danone, The Campbell Soup Company, Kraft Heinz, and Hello Fresh all use Spoiler Alert's software, and the company is continuing to net big players across the food industry. The company is also on the right side of the increasing shift towards eco-friendly commerce. With awareness of consumer issues steadily increasing, and more money being invested into companies tackling it, Spoiler Alert is well-established to ride the waste-reduction wave.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$11m
SERIES A
Nov 2016
$2.5m
SEED
Total funding: $13.7m
Company benefits
- Stock option packages
- 20 vacation days and 10 sick days per year
- Subsidized health, dental and vision insurance
- Life insurance and paid family and medical leave
- Paid volunteer outings and civic engagement leave
- Pre-tax 401(k) and post-tax Roth 401(k) options
- Environmentally-friendly 401k fund option
- Learning & career development stipends
- Up to 16 weeks of paid parental leave
- $500 FSA employer contribution
- 17 company holidays, including an EOY rest week
- Remote first work environment
- Home office stipend
Company HQ
Columbus, Boston, MA
Leadership
Ricky Ashenfelter
(Co-Founder & CEO)Has an MBA from MIT and worked as a Senior Associate at ClearCarbon, and as a Senior Consultant at Deloitte.
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