Customer Marketing Manager, Fountain
$135-176k
More information about location
All-in-one high volume hiring platform
Job no longer available
All-in-one high volume hiring platform
201-500 employees
Job no longer available
$135-176k
More information about location
201-500 employees
Company mission
To help organizations find and hire the right people across industries such as retail, healthcare and logistics.
Role
Who you are
- This is a high-impact position and would be ideal for someone who thrives in a fast-paced start-up environment
- Our open and collaborative culture encourages creativity and thinking outside the box, and the ideal candidate would be passionate about helping us build a diverse and talented team!
- 5-8 years of customer-facing marketing experience, with proven relationship management and partnership-development skills
- Experience thriving in fast-paced startup environments
- Exceptional interpersonal, written, and verbal communication skills essential for interacting with high-profile clients. You possess a natural flair for writing and storytelling and relish the opportunity to refine these skills further
- Confidence to pitch customers, navigate relationships, and leverage your extensive personal network
- A nuanced understanding of the HRtech industry and the ability to discern which customers align with specific industry segments to anticipate the types of stories they may share
- A creative problem solver who understands how to change directions when needed or find new paths or solutions to “get to yes”
- Capability to manage multiple projects concurrently
- Previous experience in Customer Success Management (CSM) or Account Management
What the job involves
- We seek a Customer Marketing Manager passionate about planning, organizing, and executing programs that keep Fountain customers highly engaged with Fountain as a brand
- You will generate new opportunities for our customers and support the sales team within specific, targeted accounts and contacts
- Develop and drive customer engagement strategies across the Fountain platform
- Champion our Customer Advisory Board and Champions program by collaborating with various Fountain teams to enhance customer engagement and storytelling. You’ll do everything from sourcing customer speakers to organizing meetups, facilitating in-person training programs, planning and hosting webinars, and more
- Illuminate our customers' narratives: You’ll make our customers’ stories come to life by collaborating closely with Fountain teams and customers to unearth and articulate compelling stories showcasing how our platform revolutionizes their operations. You'll serve as the customer advocate, uncovering stories for case studies, testimonials, videos, webinars, press releases, and user-generated content
- Drive key customer references for priority Go-To-Market (GTM) initiatives by identifying and aligning pivotal customers with priority opportunities to share their success stories. Recognizing that peer references often serve as the ultimate validation, you'll expand our repository of validated customer references and collaborate with sales to match the ideal reference with the corresponding opportunity
- Innovate and execute new programs and campaigns to address evolving business needs. Lead and execute diverse campaigns and programs to meet the dynamic requirements of the business
- Drive the maturity of customer communications to streamline team operations and deliver a seamless customer experience
- Spearhead franchise marketing and activation efforts by orchestrating Fountain brand awareness campaigns and crafting resonant messaging in collaboration with key stakeholders
Our take
Companies regularly struggle with recruitment, spending valuable time and resources on sourcing candidates, interviewing them, and analyzing job eligibility. Applications are processed through antiquated job board systems and require additional lengthy processes such as paperwork signing, background checks, and training - ultimately presenting a need for innovation in the recruitment processes.
Fountain provides a data-driven recruitment and candidate management platform for businesses, allowing them to leverage their data to identify recruitment inefficiencies, and automate interviewing, hiring, and post-hire workflows. The company provides bespoke solutions for industries such as hospitality, healthcare, and retail, integrating its technology within industry-specific software and communication formats to make the recruitment experience easier for prospective employees and employers.
Whilst it faces competition from other automation-driven recruitment platforms, Fountain stands out by improving the recruitment process for both employees and employers, helping to reduce communication and processing speeds for both parties. Through this approach, the company claims that it can increase recruitment scope, speed up recruitment processes, and help companies to hire the best candidates for their hiring goals. In 2023 it released conversational AI tools for frontline workforce management, and Fountain Onboard and Fountain Compliance, utilising developments in the machine learning space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2022
$100m
SERIES C
Nov 2021
$85m
SERIES C
Total funding: $217.3m
Company benefits
- Flexible PTO & Work Hours
- "Work from Anywhere" Policy
- Comprehensive medical, dental, and vision coverage
- HSA & FSA (Medical and Dependent Care)
- Life Insurance & STD/LTD
- 16 Weeks Paid Parental Leave for Birth/Adoption
- Wellness/Gym Reimbursement
- Phone Stipend
- Remote IT/Home Office Stipend
- Learning and Development Reimbursements
- Fun, interactive and inclusive team-building events, off-sites, and happy hours
- 401K Plan
Company HQ
Financial District, San Francisco, CA
Leadership
Sean Behr
(CEO)Previously a Senior Vice President of Global Operations for Adap.tv from 2007 to 2014. They are the Co-founder and CEO of STRATIM from 2014 to 2020.
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