Collections Advisor, Lovey
£30-35k
+ Bonus
5 days a week in office
Online finance broker and lender
Posted today
Online finance broker and lender
101-200 employees
Posted today
£30-35k
+ Bonus
5 days a week in office
101-200 employees
Company mission
To make the business loan process simple, seamless, and beautiful for small and medium-sized businesses (SMEs).
Role
Who you are
- Experience within the fintech or wider financial services sector, particularly in a lending, brokerage, or SME finance environment in a similar role
- Target-driven mindset with a strong desire to achieve results
- Confident communicator, comfortable handling challenging conversations
- Resilient, motivated, and able to perform under pressure
- Strong organisational skills and attention to detail
- Positive attitude with a willingness to learn and improve
- We’re looking for ambitious, energetic individuals who enjoy working towards targets and being part of a high-performance team. If you’re motivated by results and thrive in a fast-paced environment, you’ll fit right in at Lovey
What the job involves
- We are looking for a driven and target-focused Credit Controller to join our fast-paced, high-energy team
- This is an excellent opportunity for someone who thrives in a performance-driven environment and wants to build strong negotiation and communication skills
- You’ll manage your own portfolio of arrears accounts, working directly with business customers to recover outstanding balances and agree sustainable repayment solutions. You’ll be supported with structured training and clear performance expectations to help you succeed in the role
- Manage a portfolio of B2B customer accounts in arrears
- Proactively contact customers via phone, email, and written communication
- Negotiate payment plans and drive successful debt recovery outcomes
- Work towards and exceed monthly collection targets
- Assess customer situations and apply effective collection strategies
- Accurately record all customer interactions and agreements
- Escalate complex or high-risk cases where appropriate
- Ensure full compliance with financial regulations and internal policies
- Contribute to a high-performance, target-driven team culture
Our take
Let's face it, finance has a bit of a bad rep, often being boring, tedious, and just plain outdated. Lovey (previously Love Finance) is here to shake up that narrative and bring business lending into the modern world. And they've already helped thousands of UK SMEs secure the funding they need to grow.
Lovey does so by lending their own money and working with trusted partners to make sure businesses get the best deal possible. They have a tech-first approach, which allows clients to check their eligibility in just 5 minutes and, if approved, get funds in as little as 4 hours.
Since launching in 2016, Lovey has helped over 5,000 UK businesses access more than £200M in funding and they're not slowing down any time soon.
Steph
Company Specialist at Welcome to the Jungle
Insights
28% female employees
Company
Company HQ
City Centre, Birmingham, UK
Articles
Leadership
Jack Smith
(Founder & CEO)Jack founded Lovey in 2016 and has served as the CEO since.
Alex O'Malley
(Managing Director)Alex joined the Lovey team in 2017 as a National Account Manager, he then became Head of Sales in 2022 and Managing Director in 2024. Prior to Love Finance, he spent 3 years at Shire Leasing as a Sales Executive and Account Manager.
People progressing
Emily joined Lovey 3.5 years ago, doing email marketing & copywriting. She now leads comms, training and onboarding, monthly wrap-ups, & CRM ownership. She’s also a Mental Health First Aider.
Marcell joined Lovey as a UX Designer in Mar 2024; overhauled the website, advanced brand strategy, and led end‑to‑end design of the dashboard, underwriter portal, and Lovey app.
Salary benchmarks
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