Customer Service Hero, Juniqe

By connecting international artists with sellers and buyers, Juniqe's purpose is to make individually curated collections of art accessible to consumers around the world. This poses a challenge as the company does not ship from stock, with its solution instead involving optimizing their customer service communication, by implementing a monitoring feature that provides a transparent view of production and delivery times.

Boasting well-known investors such as Highland Europe and Vorwerk Ventures, the company has been helping grow a new segment for popular art and design. The acquisition of the company by myposter, a successful premium digital printing company, strengthens its position in the market and should help its expansion throughout the European eCommerce sector.