Senior Program Manager, HopSkipDrive
Safety & In Ride Experience
$95-115k
+ Equity
More information about location
Safe youth transportation solution
Job no longer available
Safe youth transportation solution
501-1000 employees
Job no longer available
$95-115k
+ Equity
More information about location
501-1000 employees
Company mission
To create opportunity for all through mobility.
Role
Who you are
- You’re a detail-oriented and strategic leader with a passion for operational excellence in the youth transportation space
- 5+ years of cross-functional program management experience
- Ability to drive alignment between technical and non-technical teams in a fast-paced environment
- Ability to collaborate effectively with Product & Engineering teams on technology solutions for ride-matching, route optimization, safety features, and legal/compliance
- Experience working with data analytics teams to measure ride safety, efficiency, and operational effectiveness
- Familiarity with Tableau and other BI tools for analyzing operational performance
- Strong analytical skills with the ability to interpret and use data to make key decisions
- Excellent communication skills to engage stakeholders effectively; ability to influence without authority, ensuring cross-functional teams like Product, Engineering, and Operations work toward a common goal
- Background in marketplace operations (supply & demand management), mobility, logistics, or last-mile transportation is highly valuable
What the job involves
- Our Safety & In Ride Experience team focuses on ensuring the safety, reliability, and efficiency of our platform
- This requires seamless coordination across teams including technology, operations, and user support
- We deep dive into data and conduct user research to identify opportunities, strategize and innovate based on identified opportunities, user needs, and latest technology and industry best practices
- We experiment with and productize solutions that enhance efficiency and user experience, and collaborate with operations to address gaps, frictions and bottlenecks in user journeys
- We ensure continuous improvement by establishing feedback loops for all user cohorts
- Oversee program management for key initiatives focused on improving the in ride experience for across all user segments: Riders, Caregivers, CareDrivers, and Ride Organizers
- Develop a deep understanding of the needs of both internal and external users. Advocate for the user experience across all stakeholders to ensure solutions align with their needs
- Analyze data to uncover actionable insights and identify high-priority business challenges. Quantify their impact on core metrics to guide prioritization and decision-making
- Develop and lead initiatives that drive meaningful improvements in key business metrics. Collaborate with Data Science and Analytics teams to define data requirements, estimate potential impact, and monitor performance
- Understand the problems that need to be solved, identify resourcing needs and address risks, and work closely with necessary stakeholders to define and manage the most effective way to enable teams to deliver solutions
- Collaborate closely with Product to design and launch user-centric features that enhance ride reliability and safety, strengthening our position as the platform of choice for long-term user retention
- Design, implement, and refine program management frameworks, processes, and success metrics to drive goal achievement
- Define and track key program health and performance metrics, ensuring alignment with business objectives
- Utilize data-driven insights to inform strategic decisions and provide high-level reporting to senior leadership
- Provide clarity in ambiguous situations, drive effective resolution, and communicate decisions with efficiency. Leverage your expertise and contextual knowledge to help teams navigate challenges and implement solutions seamlessly
Our take
Across the US, school transportation is under pressure as driver shortages, budget cuts, and rigid bus routes are making it harder for students to get to school safely and on time. This has opened the door for smaller vehicles and ride-hailing services to step in and support those students who don't fit neatly into traditional routes. HopSkipDrive has grown within this space, offering a flexible alternative that helps schools fill these gaps.
HopSkipDrive connects children with carefully vetted caregivers (often grandparents, nurses or childcare processionals) who then provide reliable rides when buses or public transport falls short. Operating in 17 states and supporting over 10,000 schools, the services has certainly eased commutes for many families.
And now the company is focsued on strenghtening its impact with technology and innovation. With its RouteWise AI platform it helps districts cut costs, improve efficiency and manage driver shortages, all while new safety modules and AI-driven planning tools continue to raise industry standards. With these advancements and a growing network of partners, the company is ready to keep shaping a more flexible futur for school transportation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$37m
SERIES D
Aug 2021
$25m
SERIES C
Total funding: $107m
Company benefits
- Medical, Dental & Vision
- Health Spending Account
- Mental Health Resources
- Employee Assistance Program
- Short- & Long-Term Disability Insurance
- Paid Parental Leave
- 401K Plan
- Company Ownership/Equity
- Medical & Dependent Care FSA
- Travel Insurance
- Supplemental Legal
- Fully Remote Work Option
- Flexible Time Off
- 11 Annual Paid Holidays
- Week Closure at End of Year
- Sick Time Off for You and Family
- Home Internet Reimbursement
- Professional Development & Learning Stipend
- Remote & In-Person Quarterly Team Events
- Internal Rewards & Recognition Program
- Employee Referral Bonuses
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Joanna McFarland
(Co-Founder & CEO)Former Board Member at the Marketplace Industry Association and LA Tech.org.
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