Senior Program Manager, HopSkipDrive
Safety & In Ride Experience
$95-115k
+ Equity
More information about location
Safe youth transportation solution
Be an early applicant
Safe youth transportation solution
201-500 employees
Be an early applicant
$95-115k
+ Equity
More information about location
201-500 employees
Company mission
To use technology, operational expertise, and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they need to be.
Role
Who you are
- You’re a detail-oriented and strategic leader with a passion for operational excellence in the youth transportation space
- 5+ years of cross-functional program management experience
- Ability to drive alignment between technical and non-technical teams in a fast-paced environment
- Ability to collaborate effectively with Product & Engineering teams on technology solutions for ride-matching, route optimization, safety features, and legal/compliance
- Experience working with data analytics teams to measure ride safety, efficiency, and operational effectiveness
- Familiarity with Tableau and other BI tools for analyzing operational performance
- Strong analytical skills with the ability to interpret and use data to make key decisions
- Excellent communication skills to engage stakeholders effectively; ability to influence without authority, ensuring cross-functional teams like Product, Engineering, and Operations work toward a common goal
- Background in marketplace operations (supply & demand management), mobility, logistics, or last-mile transportation is highly valuable
What the job involves
- Our Safety & In Ride Experience team focuses on ensuring the safety, reliability, and efficiency of our platform
- This requires seamless coordination across teams including technology, operations, and user support
- We deep dive into data and conduct user research to identify opportunities, strategize and innovate based on identified opportunities, user needs, and latest technology and industry best practices
- We experiment with and productize solutions that enhance efficiency and user experience, and collaborate with operations to address gaps, frictions and bottlenecks in user journeys
- We ensure continuous improvement by establishing feedback loops for all user cohorts
- Oversee program management for key initiatives focused on improving the in ride experience for across all user segments: Riders, Caregivers, CareDrivers, and Ride Organizers
- Develop a deep understanding of the needs of both internal and external users. Advocate for the user experience across all stakeholders to ensure solutions align with their needs
- Analyze data to uncover actionable insights and identify high-priority business challenges. Quantify their impact on core metrics to guide prioritization and decision-making
- Develop and lead initiatives that drive meaningful improvements in key business metrics. Collaborate with Data Science and Analytics teams to define data requirements, estimate potential impact, and monitor performance
- Understand the problems that need to be solved, identify resourcing needs and address risks, and work closely with necessary stakeholders to define and manage the most effective way to enable teams to deliver solutions
- Collaborate closely with Product to design and launch user-centric features that enhance ride reliability and safety, strengthening our position as the platform of choice for long-term user retention
- Design, implement, and refine program management frameworks, processes, and success metrics to drive goal achievement
- Define and track key program health and performance metrics, ensuring alignment with business objectives
- Utilize data-driven insights to inform strategic decisions and provide high-level reporting to senior leadership
- Provide clarity in ambiguous situations, drive effective resolution, and communicate decisions with efficiency. Leverage your expertise and contextual knowledge to help teams navigate challenges and implement solutions seamlessly
Our take
HopSkipDrive is an LA-based organization committed to eliminating transportation barriers for children, including those requiring special assistance. The organization was launched by three women who cite their "Mom DNA" as the reason for the success of HopSkipDrive, entwining their innate desire to help their own kids with the goal of making opportunities accessible to all children.
With all CareDrivers requiring a minimum of five years' experience in a caregiving field, HopSkipDrive operates on the principles of empathy, safety, and reliability. This is a smart rule to implement, as not only can they avoid those with inadequate experience, but they also ensure that employees are truly committed to helping children - the very reason the organization was founded. The company makes money by keeping a percentage of the fares it charges (CareDrivers get the rest).
HopSkipDrive collaborates with a number of social agencies and school districts, providing them with effective youth transportation solutions. Although the company is competing with existing transportation providers, such as national services, it continues to grow as a viable and fresh alternative, raising impressive funds and growing its leadership team with new hires. The company's results back up its success as well, saving 160,000 pounds of CO2 emissions in eight months after launching its SmartPooling ride-share product. Results and moves like these will allow it to expand its services and continue the modernization of school transportation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$37m
SERIES D
Aug 2021
$25m
SERIES C
Total funding: $107m
Company benefits
- We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity
- In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental, vision and life insurance, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential
Company HQ
Fashion District, Los Angeles, CA
Leadership
Joanna McFarland
(CEO & Co-founder)Former Board Member at the Marketplace Industry Association and LA Tech.org.
Janelle McGlothlin
(Co-founder)Principal at WriteBand Studio. BA and BSc in International Relations and Strategic Management at University of Pennsylvania.
Carolyn Yashari Becher
(Co-founder)Co-founder & current CEO at Pearline Health. Former Limited Partner at The Fund.
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