Remote Customer Service Agent, Storio group

• Fluent in English and French spoken and written language skills
• Amazing customer service skills / experience!
• Flexible to the changing demands of an ecommerce environment
• Knowledge of the Italian market and customer base, being able to build solid rapport with this customer group
• Fast learner, with the ability to get up to speed with product & systems processes quickly
• Reliable with excellent time management
• Have a ‘Can Do’ attitude
• Passionate about customer service
• Sets high standards – for self
• Work well within a fast paced team environment
• Good computer literacy and keyboard skills
• Excellent communicator, with exemplary written and spoken English and French
• Good grasp of internet technologies
• The ability to work quickly and accurately

Desirable

• Efficiently and effectively handle queries from customers on chat, email, phone and on social media
• Achieve individual targets and contribute fully to achieving departmental response time targets to queries
• Troubleshoot problems and provide technical assistance in order to answer customer enquiries
• Liaise with other areas of the company as well as any relevant third parties through appropriate channels
• Identify and assist to resolve issues arising from customer contact
• Provide multi language support as required using our tech support