Director of GTM Strategic Finance, Gorgias
CA$213-236k
+ Offers Equity
2 days a week in office
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
CA$213-236k
+ Offers Equity
2 days a week in office
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- We are seeking a dynamic and results-driven Head of GTM Finance to join our leadership team at Gorgias
- The ideal candidate will have extensive experience in a high-growth tech startup environment, demonstrating a proven ability to lead GTM functions and drive strategic financial initiatives
- 8+ years of progressive experience in Finance, Investment Banking or PE with at least 4 years of leading a GTM Finance team. High-growth SaaS experience preferred
- Demonstrated success in building and leading high-performance finance teams
- Strong executive presence and interpersonal skills with proficiency in distilling complex business information into consumable and actionable takeaways
- Expert in financial modelling with a strong working knowledge of GAAP. Extensive experience architecting integrated models from scratch, in Excel or in other planning applications
- Systems thinker. Experience in designing and implementing new systems and tools
- Demonstrated project management skills with experience improving and streamlining processes and developing solutions to operational inefficiencies
- Intellectually curious with problem-solving orientation. Strong analytical capabilities and business acumen with ability to apply rigorous logic and sound methods to solve multi-faceted problems. Not satisfied with easy or convenient answers
- Willingness to play “up and down the stack,” diving into the details as well as managing exec-level communications
What the job involves
- The Strategic Finance team is responsible for enterprise level planning, budgeting, forecasting, analysis and capital allocation
- This is a highly strategic & visible team that partners closely with our C-Suite and cross-functional business leaders to develop key Strategic Finance Team possess excellent analytical, critical reasoning, interpersonal, communication, influencing and leadership skills and are passionate about both problem solving as well as building high quality repeatable processes that scale with our rapid growth
- Our role extends beyond analyzing and reporting; we take pride in helping to design and implement solutions to the different challenges that can arise in our high growth environment
- This role is crucial in guiding our financial strategy and enhancing our financial planning and analysis (FP&A) capabilities
- Executive Business Partnering: This role will be the lead partner to our CRO and CMO. You will partner with them to drive better business decisions and visibility on financial outcomes. You will be expected to drive insights on how to optimize the business and identify opportunities to accelerate growth
- Storytelling: Prepare and deliver clear, concise, and insightful financial analyses and forecasts, highlighting key trends, risks, and opportunities relating to the company's go-to-market strategy to stakeholders, executives, and the Board
- This position reports directly to the CFO and will work closely with executive leadership to inform decision-making and strategic planning
- Full Planning Cycle Ownership: Own end-to-end planning (annual, quarterly re-forecasts, and weekly updates) for the entire organization, inclusive of revenue, bookings, ARR, and opex metrics
- Process Improvement: Identify opportunities to streamline financial processes, enhance accuracy, and improve forecasting and reporting scalability
- Data Steward: Create a data-based performance culture by being the steward of some of Gorgias’s most critical and visible business metrics: Bookings, Annual Recurring Revenue (ARR), Churn, Gross and Net Retention, Pipeline, GTM productivity, with insight into what operational changes we need to make
- Full Funnel Ownership: Develop a deep understanding of Gorgias’s Sales funnel and build financial models to evaluate sales and marketing initiatives, ROI on various channels, and customer lifetime value (and payback)
- Model Ownership: Your team owns the underlying Top Line Model for the entire company with specific forecasting models for each of our products (Helpdesk, Automate, Marketing). Own the evolution and integrity of all the data and raise the bar on forecasting accuracy
- You will Collaborate with other partners in Sales, Marketing, Product partners to maintain and improve revenue forecast models, capturing all variables that can potentially impact revenue such as usage, expansion, pricing, churn, etc
- Opex Management: Drive headcount, quota capacity, cost of sales analysis, and expense planning for Sales, Post-Sales, and marketing teams
- Leadership: Build and lead a world-class team and push the boundaries to produce deeper operational insights
- Collaboration: Foster a culture of collaboration, innovation, and excellence within the finance organization and across all stakeholders in GTM (RevOps, Data Analytics, Accounting, etc)
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 48 more jobs at Gorgias