Head of France, Quince

• 15+ years of experience in general management, eCommerce, strategy, or operations roles
• Proven success launching or scaling a market or region from inception to maturity
• Deep understanding of the French consumer landscape and eCommerce ecosystem
• Demonstrated P&L ownership with strong financial acumen and business case development skills
• Experience leading and developing cross-functional or matrixed teams across geographies
• Familiarity with international eCommerce operations, including logistics, fulfillment, payments, returns, and customer experience
• Strong leadership presence with the ability to attract, inspire, and retain top talent
• Exceptional analytical, strategic, and execution skills with a high bias for action
• Bachelor’s degree required

Desirable

• We’re looking for a Head of Market – France to serve as Quince’s business owner and country leader, responsible for launching and scaling our presence in France as we expand our international footprint across Europe. This is a high-impact, full-stack leadership role spanning go-to-market strategy, team building, operations, and full P&L ownership
• In this role, you will create a locally resonant customer experience while upholding Quince’s global brand promise: high quality, radically low prices, and responsible production. Success in this position means building a sustainable and scalable market presence—driving profitable growth, operational excellence, and strong local brand affinity
• You will report directly to the Head of International and collaborate cross-functionally across digital, supply chain, merchandising, marketing, and customer care to blend strategic vision with hands-on execution
• Serve as the General Manager for France, owning market strategy, full P&L responsibility, and the end-to-end customer experience
• Localize and execute Quince’s international market playbook, adapting to French and EU regulatory, operational, and consumer requirements
• Build and lead a high-performing, cross-functional team across digital, marketing, logistics, merchandising, and customer experience—either directly or through matrixed leadership
• Drive customer acquisition and retention strategies, optimizing key growth metrics such as LTV/CAC and payback periods
• Develop and oversee the country-specific business case, including budgeting, forecasting, and performance tracking
• Manage third-party partners and vendors across last-mile delivery, payments, returns, and other critical operational functions
• Partner with HQ teams in product, engineering, and operations to localize the website, app, payments, and logistics experience for the French market
• Lead merchandising and assortment strategies tailored to local preferences, seasonality, and sell-through performance
• Act as the internal advocate for the French customer, sharing market insights to inform broader product, marketing, and CX strategies
• Provide regular reporting, performance updates, and market readouts to international leadership