Strategic Account Manager, Welocalize
Technology and Enterprise
$100-120k
More information about location
Translation & localization for global businesses
Job no longer available
Translation & localization for global businesses
1001+ employees
Job no longer available
$100-120k
More information about location
1001+ employees
Company mission
To bridge language and AI to power global success in even the most complicated and regulated environments.
Role
Who you are
- Proven track record of delivering customer value by the understanding and mapping of customer business strategies and objectives to the design and delivery of optimal solutions
- Industry knowledge is required
- Vast client relationship management experience, including demonstrated dedication at senior and C-level customer sponsors
- Demonstrate success in achieving or exceeding bookings quota in similar role(s)
- Proven ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level. Excellent interpersonal, written and verbal communication skills
- Demonstrated track record of strong collaboration skills working effectively in a matrixed organization to deliver customer solutions and business results
- Articulate how globalization services enable customers to achieve their desired business objectives (e.g. enabling global product sales, brand protection, compliance)
- Experience and skill in participating in new and existing client sales cycles including presentations, analysis, recommendations and relationship development
- Availability to travel for work commitments is a must
- CLIENT CENTRIC: hyper-focused on client experience
- RELATIONSHIP ORIENTED: high emotional quotient, able to read audience and tailor communication style. Develop an open and trusting environment internally and externally
- GROWTH & RESULTS ORIENTED: determined toward action and achieving goals
- COMMUNICATIVE: ability to listen, capture client requirements and articulate a solution.
- CONFIDENT: in self and ability to navigate a myriad of situations, comfortable leading and challenging customers
- PASSIONATE: demonstrate that “we care” and act as a brand ambassador
- INQUISITIVE: appetite to explore internally and externally how we can delight our customers
- RESILIENT: to rapidly pivot difficulties that may arise and reframe them into opportunities
- KNOWLEDGEABLE: industry awareness, customer intimacy, and a strong grounding in service offering capabilities
- Strong negotiation skills
- Ability to effectively present information to top management
- Ability to consider multiple perspectives in order to devise the most suitable customer, personnel, and business strategies
- Positive attitude in the face of adversity or change
- Bachelor's degree (B. A.) from a college or university in related field preferred or relevant experience in a related field
What the job involves
- The Welocalize Strategic Account Manager is responsible for developing and sustaining a long-term strategic customer relationship, leveraging our subject matter expertise and service capabilities to create value-based solutions, serving as customer advocate for internal and external stakeholders, driving growth and lifetime value through a Strategic Account Management Framework
- Responsible for developing and executing long term strategic account plan(s)
- Develop, maintain & grow business relationships with existing clients
- Evaluate changes in the marketplace, product and service offerings, buying processes, and competitors for purposes of defining and adjusting the assigned account strategies, and specific objectives
- Initiate and foster new relationships within existing customers, identify their needs and manage appropriate service to meet those needs and drive cross solution opportunities.
- Manage opportunities, cross solutions and pipelines. Analyze the account potential, i.e., booking/project activity, service mix purchased, use of additional services, and other qualifiers. Track opportunities in Salesforce for centralised tracking and reporting
- Develop and maintain a rolling 12-month bookings forecast in Adaptive
- Achieve existing and add-on bookings quota for assigned customers/squads
- Identify and capture evolving client needs and collaborate with squads to inform the strategic plan
- Engage Squad/Operations Leadership regarding customer escalations/resolutions, satisfaction improvement, new service on-boarding, solutions, etc.
- Serve as escalation point for business-critical issues (not day to day production issues)
- Client advocacy to ensure alignment with customer’s goals, objectives and long-term strategy
- Engage and support BDDs and SMEs to identify, manage and close customer opportunities. Leverage our collective expertise to set the overall account strategy
- Manage contract (re)negotiation (MSAs, SOWs, etc). Ensure contracts are in place, stored centrally and flag when renewals are approaching
- Engage with the team to manage overdue collections and address DSO
Our take
According to the CSA, while only 16% of the global population speaks English as their native language, approximately 60% of the top 10M websites are in English. With over 250 language options, Welocalize enables companies to unlock business opportunities at a global scale by transforming and localizing its clients’ online websites and content.
The company has made an impressive number of strategic acquisitions over the years, widening its reach across a range of industries including digital content marketing, litigation support, and healthcare, and is a trusted multilingual solution for 2,000+ global company clients (including Disney, Uber, Dell, TNT, and Blackboard).
Founded in 1997, the company is currently the 4th largest language service provider in North America and the 9th largest provider globally. Welocalize is well-positioned to see continued growth as it furthers its market-leading presence, including by making moves to strengthen its leadership team moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (1 round)
Nov 2010
$34m
GROWTH EQUITY VC
Total funding: $34m
Company HQ
Midtown South, New York, NY
Leadership
Paul Carr
(CEO)Prior to joining Welocalize in 2023, Paul was a President at Third Bridge Group for 4 years and a President at Axiom for 10 years. He also spent 4 years at American Express as a VP and Head of Strategy/GM of International Insurance Services.
Chris Grebisz
(CTO)Chris joined Welocalize in 2002, leaving the team in 2008 to work in leadership roles at various Software Development companies. He then returned to Welocalize in 2013 and has since led operations in the Americas and now oversees the companies digital transformation and technology development worldwide.
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