Product Lead, MILES
Car sharing and subscription
Posted today
Car sharing and subscription
201-500 employees
Posted today
201-500 employees
Company mission
To reduce the number of vehicles on the road and improve urban life.
Role
Who you are
- 5+ years in product management, ideally in B2C, shared mobility, transportation, or marketplaces
- Strong UX and Product Sense
- You’re comfortable with SQL, Amplitude, or similar tools
- Clear, confident communicator who can rally teams and influence stakeholders
- Fluent in English (German is a plus)
- Bonus: Experience in CX optimization, a passion for urban mobility and MILES user yourself
What the job involves
- We’re looking for a Product Lead to own the end-to-end user experience across our mobility platform from sign-up to post-ride. You'll drive strategy, define the roadmap, and deliver high-impact features that delight users and scale our business
- This role is ideal for someone who thrives in fast-paced environments and wants to shape how people move through cities
- Define and lead the product strategy across the entire customer journey
- Use data, user feedback, and business needs to shape the product roadmap
- Collaborate with the Design, Engineering and Growth teams to deliver user-centric solutions to life
- Represent the voice of the customer through feedback loops, NPS insights, and research
- Define and track key metrics like onboarding conversion, booking rates, and support volume
- Lead A/B tests and use results to drive product decisions and improve outcomes
- Collaborate with leadership to align product with the company goals
Our take
Car-sharing provides a convenient and cost-effective alternative to car ownership, particularly in large cities where congestion is high and parking space is at a premium. Founded in 2016, MILES has made it easy for German and Belgian commuters to get around without owning a car or getting on a bus.
The German ride sharing sector is quite heavily contested, and while MILES is one of the larger providers it lacks the customer base of its primary rival SHARE NOW. Where it hopes to compete is in its pricing plan, which is measured by distance rather than minutes, providing a less pressured experience for its customers. So far this has worked well for the company, allowing it to multiply its revenue year on year and achieve profitability only four years after its founding. It currently serves more than 200,000 customers and has a fleet of over 13,000 vehicles.
MILES acquired the car sharing arm of Volkswagen in 2022 and integrated it into its own offering. Aside from increasing the size of MILES' fleet part of the deal allows VW customers to book cars through their existing VW mobility app, increasing MILES' customer base. MILES' is working to increase the electrification of its fleet, expand its market presence in Germany and Belgium, and develop new products for its customers such as longer-term rentals and city-to-city rides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (1 round)
Mar 2019
$5.9m
SERIES A
Total funding: $5.9m
Company benefits
- Work from home available
- MILES goodies
- You can quickly take on a lot of responsibility, contribute your ideas and enjoy the openness of all colleagues
Company HQ
Charlottenburg, Berlin, Germany
Leadership
Alexander Eitner
(COO)Was previously Founder & COO of spotcar and the owner of a car rental shop.
Salary benchmarks
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