Staff Software Engineer, Sprout Social

• We’re looking for a deeply technical, creative, collaborative, pragmatic, highly motivated, and inquisitive leader to join our team in delivering software that delights our customers
• If you love solving hard problems, delivering high quality, scalable software services, and confidently guide your peers to learn from and teach each other, we’d love to talk to you!
• 7+ years experience developing and supporting software in a production environment
• 5+ years experience programming in an object oriented language such as Java, Python, C# or C++

Desirable

• Sprout Social is looking to hire a Staff Software Engineer to join our Customer Experience Engineering team
• Our Customer Experience Engineering team builds tools to help our customers automate tasks to accelerate response times so they can connect with their customers quickly and efficiently, including the Smart Inbox, Case Management capabilities, Customer Experiences, and Integrations external to Sprout
• This part of the business is growing very quickly, and you’ll leverage your understanding of both the technical and people implications of a fast growing business to navigate and lead us through this rapid growth and change
• You will collaborate with the stakeholders to define the vision and help lead the team through complex product and technical roadmaps, guiding them to successful outcomes
• You will work to improve the processes, systems, and tools we use to deliver quality products, champion ideas that matter, and hold the team accountable
• Within 1 month, you’ll plant your roots, including::
• Complete Sprout’s New Hire training program alongside other new Sprout team members
• Get acclimated to the team's current Mission, Goals, and Objectives along with future product roadmaps
• Deploy and make changes to our production systems
• Interact with SQL and NoSQL data stores and NSQ messaging queues
• Collaborate regularly with product managers, QA engineers, and other product teams to deliver value to our users
• Get regular team feedback on your work through code reviews and pairing
• Proactively monitor the health of our services in production to ensure our customers always have a world-class experience
• Within 3 months, you will:
• Decompose work into small, similarly sized units so that estimation is trivial
• Work with your stakeholders and squad to create and prioritize quarterly team goals
• Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking
• Build connections with members from other teams through guild meetings and chapter outings
• Participate in technical design meetings with your teammates to walk through new feature ideas
• Work with product managers, UX developers, back-end and front-end engineers and your leadership team to come up with the MVPs of new features
• Be the first line of defense against product outages and defects while on support duty
• Maintain, scale, and build systems that execute at internet scale
• Write Engineering briefs, design documents, coordinate dependencies, and act as the domain owner for your product zone and also the adjacencies
• Within 6 months, you will:
• Learn to use monitoring and alerting tools to know about problems before our users
• Plan, create and manage large concurrent, distributed systems in a cost effective manner
• Build and demonstrate your engineering skills by attending as well as delivering in-house presentations, workshops, and training sessions
• Lead technical design meetings to walk through new feature ideas
• Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production
• Work and communicate effectively with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration
• Create a career growth plan with your manager, and work towards it
• Partner with the Infrastructure team to improve your team’s ability to deliver scalable, reliable and highly available services
• Within 12 months, you will:
• Be the go-to expert of your teams’ systems at the company
• Own cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership
• Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle
• Lead technical architecture meetings
• Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production
• Mentor junior engineers, helping them level up technically
• Build connections with members from other teams through active networking and community building
• Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet
• Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager