Partner Success Onboarding Analyst, MoonPay
Cryptocurrency payment infrastructure provider
Job no longer available
Cryptocurrency payment infrastructure provider
201-500 employees
Job no longer available
201-500 employees
Company mission
To onboard the world into web3 where people can own, create, and share value freely!
Role
Who you are
- 2 - 4+ years of experience with high priority clients, compliance, product support, payments, or other relevant operations
- Familiarity with compliance onboarding systems
- Experience with industry standards and developments in the areas of KYC/KYB
- Experience with different channels of support, including voice, e-mail, video conferencing, and chat
- Flexibility to work with a global team and company
- You have positive energy, and can have empathy and patience with our Partners
- You have the patience to deal with Partners who may get stuck in the onboarding experience, or difficult to work with
- You have a “can-do” attitude and owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility and own the task
- You have basic knowledge of cryptocurrencies
What the job involves
- Onboard MoonPay’s awesome Partners that go live!
- Provide white glove support to our highest priority Partners through email, Slack, phone call, and video call for a seamless onboarding experience
- Partner with Sales, Engineering, Product, Compliance, and Account Managers to ensure a successful onboarding experience
- Add value through effective communication, project management, decisive prioritization, and efficient execution
- Operationalize new and existing policies and processes related to Partner onboarding
- Serve as the voice of the Partner to internal teams including Finance, Partner Success, Sales/BD, Marketing, Engineering, and Product when surfacing product feedback, bugs, incidents, etc. related to the onboarding process
- Work directly with MoonPay’s Solution and KYB engineers to ensure a smooth onboarding experience
- Work closely with our third party Compliance team to get Partners through the KYC and KYB process
- Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner on all items Onboarding
- Review and understand data points to help answer certain onboarding questions
Our take
MoonPay is creating a retail crypto infrastructure aimed at boosting cryptocurrency adoption. Its API enables companies to seamlessly integrate crypto buying and selling into their platforms, alongside offering direct trading options to consumers. MoonPay supports a wide range of cryptocurrencies and NFTs on a global scale.
Since its inception, MoonPay has partnered with over 260 companies and expanded its team across four continents. It has also acquired Nightshift, a creative agency, to enhance client onboarding for Web3.
Despite facing market challenges in late 2022 and 2023, MoonPay continues to thrive and innovate. Recently, the company partnered with PayPal to streamline crypto transactions in the UK and EU.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2022
$87m
SERIES A
Nov 2021
$555m
SERIES A
Total funding: $642m
Company benefits
- Equity package 📈
- Unlimited holidays 🏝
- Paid parental leave 👶 🍼
- Annual training budget 💻
- Home office setup allowance 🪑
- Monthly budget to spend on our products 💰
- Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
- Freedom, autonomy and responsibility 💪
Company HQ
Brickell, Miami, FL
Leadership
Victor Faramond
(Chief Engineer)Software and Web Development specialist, expert in web technologies and building large front-end applications and REST / GraphQL APIs. Also the Co-Founder of HODL.vc, a venture development studio that builds, stakes and invests in crypto and blockchain projects.
Ivan Soto-Wright
(CEO)A financial technology entrepreneur, investor, and early adopter of digital assets. Also the Co-Founder & General Partner of HODL.vc, a venture development studio that builds, stakes and invests in crypto and blockchain projects.
Share this job