Venue Account Executive, VenueScanner
£28-30k
3-4 days a week in office
Connecting people in the world's best spaces
Job no longer available
Connecting people in the world's best spaces
21-100 employees
Job no longer available
£28-30k
3-4 days a week in office
21-100 employees
Company mission
VenueScanner's mission is to connect people in the world’s best spaces!
Role
Who you are
- You’re undaunted by hard work and passionate about building a company to success. We all roll up our sleeves and get stuck in here. We work hard and we play hard
- You’re passionate about the events industry and keep up to date with new venues opening
- You thrive in a target driven environment utilising your analytical and numerical skills
- A self-motivator with a growth mindset - you have high energy to deliver consistent results and an entrepreneurial spirit. You’ll be motivated to look for opportunities to grow your own venue portfolio working with autonomy
- Excellent interpersonal and communication skills both written and verbal. Crucially you’re really confident communicating over the phone or face to face. One of our USPs is that our clients have face time with us and so we like to avoid hiding behind email!
- You look for opportunities to continuously learn - we’re all on a journey at VenueScanner and we want to ensure that our team are growing with the business
- You love working as part of a team and conduct yourself with kindness and integrity within the workplace
- Entry level - 1+ years experience - start-up experience a bonus
What the job involves
- You’ll manage the full after-sales process, including onboarding and success of new venues to the VenueScanner platform
- Starting by managing accounts with lower touch service you'll learn and grow to take on your own portfolio of accounts
- You will be the continued first point of contact for clients, checking in with under performing venues to help them increase conversion rate and being the face of venues Success
- On top of this you will manage all the inbound queries sent through the Customer Success system (intercom) directing venue enquiries to the best person on the host team and managing queries
- Ensuring that our venues are receiving a 5* service from VenueScanner and continuous support to ensure they’re high performers
- Collaborating with the success team to answer questions and support venues during their subscription period
- Working with Strategic Accounts team to ensure high potential commissionable venues have a point of contact
- Continuous account reviews to ensure quality and pages are optimised for conversion
- An expert at problem solving and objection handling. You’ll be way ahead of the curve with all of your accounts performance to enable you to proactively combat churn risk and keep venues happy
Salary benchmarks
Our take
VenueScanner has taken a different approach to the events market by focusing on helping venue owners make better use of the space they own. Many events spaces are under-utilised, so there's a big opportunity for any company that can increase the occupancy rate.
They've had a big push to improve their UX, which has helped propel them to successfully scale across the UK to cities in every region, generating tens of thousands of booking requests and delivering over £25m in event value every month. On the other side of the marketplace, there are a range of companies using the service to host events in the venues listed on the platform, including big brands like Nike, Meta, BBC and the NHS.
The company earns money by charging venue owners to publicise on their platform. VenueScanner also provides management and communication solutions and insights to the venue owners through its platform. This is a very defensible revenue-stream as it's not easy to access and manage the spaces they have listed without going through the platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% female employees
Company
Funding (last 2 of 3 rounds)
Jun 2021
$1.5m
SEED
Nov 2018
$1.4m
ANGEL
Total funding: $4m
Company benefits
- Work remotely: We have a flexible work policy
- Work From Anywhere August: We cancel all in person meetings so you can work from wherever you like in August
- 25 days holiday plus bank holidays increasing by X1 day per year up to 32 days holiday
- Stock options: We give exceptional employees the opportunity to buy shares in VenueScanner
- Competitive Bonus: We have a great bonus structure in place to allow you to steer your own success
- Socials: We like to bring everyone together for team lunches, drinks, and team away trips
- Learning and training: We’ll contribute towards books, training courses and conferences
- Personal development: Monthly personal development meetings for quick progression opportunities
- Venue perks: Special invites to new venue openings and venue perks
- Holiday rollover police
Company HQ
London, UK
Leadership
Rebecca Kelly
(CEO)Worked as a Digital Customer Manager at M&S before founding VenueScanner
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