Senior Insights Manager, Riot Games

• 7+ years of experience in insights, research, or related roles, with deep expertise in qualitative and quantitative research
• Demonstrated experience owning complex research programs independently in ambiguous problem spaces
• Strong applied experience with mixed-methods approaches and translating findings into strategic recommendations
• Excellent communication skills, with the ability to influence senior stakeholders through clear narratives and evidence
• Proven track record of effective cross-functional partnership with product, strategy, analytics, or publishing teams
• Experience providing people management including mentoring or managing researchers, delivering feedback, and supporting individual growth and performance
• For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Desirable

• As Senior Insights Manager, Ecosystem Insights you will be a hands-on research leader and strategic partner, owning complex ecosystem research problems end to end
• You will design and execute mixed-methods research that clarifies how and why around-game experiences create value for players, and translate those findings into clear, decision-ready guidance for senior stakeholders
• This role emphasizes strong individual ownership, craft excellence, and influence through insight, with people management responsibilities
• You will lead through expertise, problem framing, and partnership, while also supporting the growth and effectiveness of a small number of researchers contributing to ecosystem work
• Ecosystem Research Ownership
• Own ecosystem-level research initiatives from problem framing through delivery (e.g., player journey mapping, ecosystem value drivers, hypothesis validation)
• Design and execute mixed-methods research (qualitative, quantitative, behavioral) to answer ambiguous, high-impact ecosystem questions
• Develop clear research frameworks and hypotheses that ladder into ecosystem health and player lifecycle outcomes
• Strategic Decision Support
• Synthesize complex findings into concise, decision-ready narratives for EcoLT and senior product leaders
• Support underwriting of major ecosystem bets by evaluating expected player and business impact, tradeoffs, and risks using evidence-based analysis
• Cross-Functional Partnership
• Partner closely with analytics counterparts to align research insights with KPI frameworks, attribution models, and dashboards
• Collaborate with Publishing, Platform, CPX, and Esports partners to ensure research is grounded in real decisions and informs prioritization
• Act as a thought partner in early discovery, helping stakeholders sharpen questions before solutions are defined
• Research Craft & People Leadership
• Maintain a high bar for methodological rigor, synthesis, and storytelling
• Provide day-to-day coaching and feedback to researchers contributing to ecosystem work, supporting strong problem framing, method selection, and insight synthesis
• Support the growth and performance of direct reports through regular 1:1s, goal-setting, and actionable feedback aligned to Insights craft standards
• Contribute to shared research standards, templates, and best practices across Insights
• Manage external research vendors on scoped projects as needed