Strategic Account Manager, Government Programs, SafeRide Health

• Bachelor’s degree or equivalent experience
• 3+ years in Account Management or Customer Success, preferably in healthcare
• Experience managing accounts with $500K+ ACV
• Hands-on experience with Medicare Advantage, DSNP, or Medicaid programs
• Strong verbal and written communication skills
• Detail-oriented and highly analytical
• Client-centric mindset with the ability to drive satisfaction and retention
• Strong project and time management skills
• Excellent critical thinking and problem-solving abilities
• Ability to build consensus with cross-functional stakeholders
• Adaptable, self-motivated, and comfortable in a fast-paced, evolving environment

Desirable

• Deliver excellent client experience and lead data-driven conversations focused on how best to serve our membership in Medicare, DSNP, and Medicaid
• Serve as the ongoing client liaison and thought partner for all assigned accounts
• Lead client implementations in coordination with strategic accounts leadership and serve as a client training resource as required
• In coordination with operations management, define, implement, and oversee performance measures and operational goals for accounts
• In coordination with business intelligence and compliance, define, implement, and produce performance reporting on a regular basis with clients as mandated by Medicaid, Medicare, and local governing bodies
• Identify, address, and resolve operational and/or account-related issues
• Provide ongoing feedback regarding performance, status, and opportunities for improvement or growth to senior management
• Participate in contract management including new deals and renewals with perspective for client expectations, capabilities for data analysis and operational structure
• Responsible for developing, project managing, and implementing operations, procedures, and compliance requirements with contract​ in Medicare Advantage and/or Medicaid