Implementation Manager, Flowcode
$100-140k
OTE
+ Equity
3-4 days a week in office (Soho, NY)
QR code generator platform
Be an early applicant
QR code generator platform
101-200 employees
Be an early applicant
$100-140k
OTE
+ Equity
3-4 days a week in office (Soho, NY)
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- 3-5+ years in an onboarding/implementation role at a SaaS company
- BA in Business Administration or a related field
- Strong understanding of SaaS software architecture and deployment best practices
- Proven track record building detailed implementation plans, managing timelines, and coordinating resources and managing SaaS implementations successfully
- Experience building and leading implementation teams from the ground up
- Strong communication and stakeholder management skills, with the ability to build relationships cross- functionally and influence others
- Ability to thrive in fast-paced environments, prioritize effectively, and leverage feedback to refine processes
- Strong technical skills, data manipulation (Excel, APIs), and CRM tools (HubSpot preferred)
- Experience in fast-paced, dynamic start-up environment with changing priorities
- Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
What the job involves
- The Implementation Manager is part of our Go-To-Market team, dedicated to serving clients within our core audience segments
- As part of this team, you'll contribute to initiatives that maintain our position as the preferred QR provider for over 70% of Fortune 500 companies
- Work closely with the Flowcode team to create scalable onboarding and implementation processes for client segments
- Develop service offerings and implementation packages tailored to specific use cases, ensuring alignment with customer needs and business goals
- Develop project management frameworks that ensure timely delivery and exceed customer expectations
- Act as a trusted advisor to customers, and address escalations and troubleshoot challenges
- Collaborate with Customer Success to establish clear goals and milestones for post-implementation success
- Work closely with Sales to ensure alignment and seamless transitions for new customers
- Partner with the Product team to communicate customer feedback and contribute to the development of new features and improvements
- Manage data configuration, key metrics tracking, and CRM records
- Report on key metrics and identify and implement process improvements to increase efficiency and reduce time-to-value for new customers
- Stay updated on industry best practices for onboarding and implementation
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customized options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strateiges.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (1 round)
May 2020
$30m
SEED
Total funding: $30m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company values
- Team Supreme
- Empower Creators
- Be Scientific
- Prioritize Impact
- Undertalk/Overexecute
- FlowMode
Company HQ
SoHo, New York, NY
Articles
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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