Commercial Account Executive, Ultimate
Emerging Markets
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- You’re a hunter, someone that thrives with the buzz of closing with all the behaviors of delivering in a high-performance sales culture
- You will have the autonomy to “develop your skills”, we want someone to bring ideas and personality to help us push boundaries and challenge the status quo
- You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations
- What we look for: Tenacity, drive, and motivation to be a top performer who exceeds expectations
- A great personality, we want you to bring your individualism to the team! A relationship expert, someone who thrives on selling to C-suite and VP leaders. Significant experience selling within the software industry, SaaS would be amazing!
- At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets
- A proven track record of consistently hitting targets resulting in success. Highly skilled in delivering engaging virtual presentations, online web demos, remote sales processes
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages
- Previous experience using Salesforce is helpful, but not essential
- Hebrew language skills would be highly beneficial
What the job involves
- Beautifully simplistic, Zendesk products improve the customer experience for exciting brands across the globe. Great products are complemented by great sales people, we pride ourselves on having one of the most driven and dynamic GTM functions in the world of software
- To help achieve our ambitious growth plans, we want a motivated, ambitious, and tenacious Account Executive to drive forward our business offerings across a variety of different verticals in Israel
- Exceeding activity and revenue goals by offering best-in-class service
- Keep a continuous focus on building a strong new business pipeline
- Capitalize on up-selling and cross-selling opportunities swiftly and efficiently. Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
- Develop and maintain relationships with our amazing customers in your territory becoming a partner of choice for new, and future business
- Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
- Demonstrate and sell value to key executive partners within the accounts during dynamic as well as sophisticated sales cycles
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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