Customer Enablement Manager, Asana
$147-187k
More information about location
3-4 days a week in office
Organizing work in one connected space
Open for applications
Organizing work in one connected space
1001+ employees
Open for applications
$147-187k
More information about location
3-4 days a week in office
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- 6+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment
- Proven track record of leading impactful enablement sessions and initiatives that drive adoption and engagement across diverse customer segments
- Strong program management skills with experience in defining and driving strategic enablement initiatives, managing resources, and optimizing impact and retention metrics
- Exceptional communication and facilitation skills, with the ability to confidently engage and influence stakeholders across all levels, including executive leadership
- Strategic and sales-minded approach with the ability to identify and leverage opportunities for account growth and long-term customer success
- Collaborative leader and mentor who fosters a culture of continuous improvement, knowledge sharing, and professional growth within the enablement team
- Customer-centric mindset with a passion for helping customers achieve success and advocating for their needs
- Self-motivated and proactive, thriving in a fast-paced, dynamic environment and consistently delivering high-quality results
What the job involves
- As a Customer Enablement Manager, you will lead impactful enablement initiatives that drive adoption and customer engagement across a wide range of customer segments
- You will influence cross-functional teams, implement strategic enablement frameworks, and scale content to maximize customer impact
- Your strategic vision and subject matter expertise will play a key role in driving customer success and contributing to the growth and retention of our enterprise customers
- Trusted Advisory: Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor. Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph
- Strategic Enablement Initiatives: Lead impactful, time-bound workflow consultations and account-based enablement sessions. Collaborate with CSMs to tailor engagements that align with account objectives and drive meaningful customer outcomes
- Influence and align cross-functional strategies: Collaborate with sales, customer success, support, and product to implement strategic enablement frameworks, driving alignment and consistency
- Scaled Training and Enablement Content: Design and deliver scalable training content through high-impact workshops, interactive sessions, and custom programs that drive adoption and engagement across diverse customer segments
- Design metrics for impact and retention: Establish and innovate key metrics and KRs, optimizing programs for impact and retention while setting clear expectations with customers and ensuring accountability for deliverables
- Foster strategic customer partnerships: Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
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