Concierge Associate, Garner Health
Spanish Speaker, Contract
$17-19.50/hour
Data-powered doctor search tool
Job no longer available
Data-powered doctor search tool
201-500 employees
Job no longer available
$17-19.50/hour
201-500 employees
Company mission
To transform the healthcare economy, delivering high quality and affordable care for all.
Role
Who you are
- Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered
- This position requires verbal and written Spanish and English fluency
- Use Garner’s platform and tools (including Zendesk and G Suite) to manage and organize workload effectively
- Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing
- De-escalation skills: You must handle tense or difficult situations with empathy and patience. We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts
- Organizational skills: You should be able to stay on top of multiple tasks, prioritize effectively, and use tools like Zendesk and G Suite to remain organized. A structured approach to your work is critical
- Attention to detail: We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct
- Experience with macOS: You should be comfortable using a MacBook and troubleshooting basic issues, as this is our platform of choice
- Availability: You must be able to work a scheduled 9-hour shift between 8 AM – 8 PM ET
- Passionate about helping people: You enjoy working with others to solve problems and can empathize with their challenges
- Proactive problem solver: You take the initiative to resolve issues without waiting for guidance and can think critically about how to best serve our members
- Experience in customer service: You have a track record of successfully managing customer inquiries, both written and verbal
- Professional demeanor: You are calm under pressure, and able to handle tough conversations with professionalism and patience
- Ability to work independently and as part of a team: You can manage your time effectively, stay organized, and collaborate with others when necessary
- Desire to be part of a mission-driven startup: You are excited to work in a rapidly evolving environment where flexibility and adaptability are key
What the job involves
- We're seeking a Bilingual Contract Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid
- We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible
- Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance
- Follow best practices for handling member inquiries and proactively suggest process improvements when identified
- De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions
- Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct
- Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions
Our take
An overworked US healthcare system has resulted in long waits and expensive prices, meaning that patients can't access the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.
The startup provides an app that analyses local health-insurance claims history through AI. This data is used to recommend local medical professionals that will work with a patient's circumstances whilst providing direct communication channels for liaising. This helps patients to identify the highest-quality doctors and helps doctors improve how they practice medicine.
Despite other companies providing similar bespoke healthcare services, Garner Health shows a cutting edge by partnering with patient employers. This provides the financial incentive that employers must cover all or a portion of medical expenses, making healthcare financially accessible for all involved. The company has good funding at its back, and back in 2022 partnered with Marathon Health towards reducing the inefficiencies of specialty referrals.
Steph
Company Specialist at Welcome to the Jungle
Insights
142% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2026
$118m
SERIES D
Dec 2021
$45m
SERIES B
Total funding: $179.3m
Company benefits
- Flexible PTO
- Garner for Garner (employees enrolled in a Garner medical plan gain access to the Garner benefit to find Top Providers and get reimbursed for eligible expenses)
- Hybrid and remote work
- Team meets twice each year to spark innovation and foster belonging
- Variety of social programs beyond work hours
- Equal paid parental leave (12 weeks) following the birth, adoption or placement of a child
- 401(k) plan with a 2% company match and immediate vesting
- Other financial benefits such as Flexible Spending Accounts and mortgage assistance
Company HQ
Flatiron District, New York, NY
Leadership
Nick Reber
(CEO & Founder)Studied Mathematics at Brown before joining Bridgewater Associates as a Senior Investment Associate in 2006. Left Bridgewater in 2016 to join Oscar Health's Leadership Team. Founded Garner in 2018.
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