Customer Service Representative, BillionToOne
$71.4k
Plus equity options
Office located in Union City, CA
Precision diagnostics for disease detection
Open for applications
Precision diagnostics for disease detection
201-500 employees
Open for applications
$71.4k
Plus equity options
Office located in Union City, CA
201-500 employees
Company mission
To make molecular diagnostics more accurate, efficient, and accessible.
Role
Who you are
- The ideal candidate for this role is an ambitious and intelligent individual who is highly self-motivated and who can effortlessly help drive and influence a positive patient and customer experience
- 1+ years of prior client-facing experience, diagnostic laboratory setting is a plus
- 4 year college degree (or equivalent in experience)
- Experience with CRM tool (Salesforce, Zendesk, etc) is a plus
- Advanced organizational skills with the ability to handle multiple assignments
- Ability to work in a very fast paced, demanding environment
- Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences
- Passion for creating a delightful experience for internal and external customers
- Forward-thinking ability to break down complex situations with little to no guidance
- Bilingual/Fluency in Spanish (preferred)
What the job involves
- We are looking for a Customer Service Representative to provide exceptional service and support to BillionToOne’s customers
- The Customer Service Representative holds a pivotal role in the organization and will act as the face of BillionToOne for our customers including physicians, OB/GYN clinics and auxiliary staff and for patients
- Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience
- Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients
- Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage
- Keep precise and clear documentation of all communications and follow-up activities
- Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results
- Contact physicians and other medical personnel to obtain missing information from test orders
- Enter and qualify new customer information into CRM and LIMS systems
- Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes
- Participate in projects that extend beyond your day-to-day to stretch to help build a world-class Client Service organization
- Represent the organization during intra-department meetings or All Hands meeting as needed
Our take
BillionToOne is a precision diagnostics company. Its proprietary molecular counting platform (Quantitative Counting Templates) accurately counts DNA molecules at the single-count level, which has the ability to significantly improve disease detection. While initially focused on prenatal screening and oncological liquid biopsies, the company’s QTC technology is highly scalable and has the ability to make vast improvements to a range of disease detection verticals.
The company’s funding efforts will enable it to focus on further development and commercialization of its noninvasive prenatal screening test and oncology products. However, it will need to maintain a strategic outlook, prioritizing areas with higher testing frequencies in order to provide maximum patient benefit, while balancing test development costs.
BillionToOne has an important role to play in improving healthcare equity. As more promising peer-reviewed research studies are conducted and providers have increased confidence in the company’s tests, BillionToOne has significant growth potential.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2022
$5m
SERIES B
Mar 2022
$21m
SERIES B
Total funding: $43.3m
Company benefits
- Suite of benefit plans
- Paid Medical, Pregnancy, Parental and Family Leaves
- Retirement savings program with Company contribution
- Generous equity package
- Free daily on-site lunches provided from top eateries
- Latest and greatest hardware (laptop, lab equipment, facilities)
- Free on-site EV charging (compatible with all EVs, including Tesla!)
- Working with a team of ‘rockstars’ who bring out the best in everyone
- The ability to indirectly or directly change the lives of hundreds of thousand patients
- Open, transparent culture that includes weekly Town Hall meetings
Company values
- Profoundly Impactful
- Creative & Innovative
- Internally Motivated & Passionate
- Rational & Deliberate
- Kindly Inquisitive & Collaborative
- Patient-Centered
Company HQ
Menlo Park, CA
Articles
Leadership
Oguzhan Atay, PhD
(CEO)Former Graduate Fellow at Stanford University (Department of Biology). They also spent time as a Researcher at the University of Oxford.
David Tsao
(CTO)Former Technical Staff Member at Groupon and Software Engineer at Adku. They also worked as an Engineering Intern at Northrop Grumman Aerospace Systems.
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