Technical Staff Customer Success Manager, Kong
CA$160-200k
Offers Equity + Offers Commission
Microservice API gateway
Be an early applicant
Microservice API gateway
501-1000 employees
Be an early applicant
CA$160-200k
Offers Equity + Offers Commission
501-1000 employees
Company mission
To build the nervous system that will safely and reliably connect all of humankind!
Role
Who you are
- Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
- Have passion and determination about our technology and our customers
- Be a self starter with strong organisational skills to drive effective customer outcomes
- Have a good understanding of complex technology environments
- Have great self awareness and strong communication skills
- Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
- Have a solid understanding of Cloud Native and the technologies that make it work (Containerisation, Kubernetes, Microservices) as well as have a have a foundational understanding of APIM
- Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS
What the job involves
- You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team
- You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry
- This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment
- As a member of the CX team you will act as a champion for our most critical asset, our customers
- You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful
- In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers
- This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organisational and communication skills
- You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide
- Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong
- Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
- Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
- Working with Sales and Product teams to ensure our customers are getting the most out of the solution
- Helping innovate our tooling and processes to make you and your team more efficient
- Working on innovative and cutting edge customer projects
- Learning our products and technologies, taking that knowledge and applying it to real world usage
- Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
Our take
Kong provides a cutting-edge API and service lifecycle management platform tailored for modern architectures, such as microservices, containers, cloud, and serverless environments. With a focus on flexibility, scalability, speed, and performance, Kong allows developers and Global 5000 enterprises to securely connect and orchestrate microservice APIs for today's sophisticated applications.
The core products offered by Kong include Kong, an open-source API and Microservices management solution Galileo, a platform for API analytics and debugging; Gelato, a platform for creating developed portals for PIs and Microservices; and API Marketplace, a hub for discovering and publishing cloud APIs. Additionally, the recent introduction of a new collection of AI plug-ins in Kong Gateway 3.6 enhances the platform's capabilities further, reinforcing its commitment to innovation and advancement.
In pursuit of growth, the company is prioritizing expanding its marketing efforts, bolstering its customer service team, and accelerating product development. By focusing on these key areas, Kong aims to continue providing unparalleled solutions and support to its ever-expanding user base in the rapidly evolving landscape of modern application development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2024
$175m
SERIES E
Feb 2021
$100m
SERIES D
Total funding: $344.1m
Company benefits
- Flexible time off: Take time to take care of yourself and the things that matter most
- Stock options: We want you to share in our success. That's why stock options are offered to most Kongers
- U-First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice
- Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more
- Dedicated unplug days: Silence those notifications. Enjoy some well-deserved long weekend where the entire team unplugs
- Home office stipend: Build a home office environment tailored to support your productivity
Company HQ
The East Cut, San Francisco, CA
Leadership
Augusto Marietti
(CEO)Previously founded Mashape API Marketplace. Before Mashape, Augusto was an SF homeless immigrant from Italy.
Janet Phillips
(Vice President of People)Previously Director at SonicWALL for 5 years and Senior Director at Symantec for 7 years.
Marco Palladino
(CTO)Previously co-founded MemboxX, an online service for storing documents and small pieces of personal data.
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