Vice President of Account Management, Upside
Fuel
Mobile reward application for retail spending
Job no longer available
Mobile reward application for retail spending
201-500 employees
Job no longer available
201-500 employees
Company mission
To advance the economic power of people living and working in the real world.
Role
Who you are
- 10+ years of sales and/or customer success team experience
- Extensive experience in marketplace solutions and/or SaaS companies
- Sales and/or customer success experience at large enterprise or fuel companies
- Savvy in Challenger Sales methodology a plus
- Willingness to learn, adapt, fail, and grow (professional growth mindset)
- Ability to simplify complex problems, synthesize data, and create compelling narratives to inform decision making
- Outstanding analytical and organizational skills, with strong attention to detail
- Master's degree highly preferred
What the job involves
- Create an annual retention and growth strategy for your business that aligns with the company’s goals
- Manage and grow the Account Teams to strategically engage with merchant stakeholders, including C-level executives
- Become an expert in the Upside product and its unique, data-driven value that is deliver to merchants
- Leverage team and company data/KPIs to inform key strategic opportunities for the Account Teams to drive optimized retention and growth
- Define and evolve the engagement model with merchants to meet industry needs
- Collaborate with internal adjacent leaders to ensure that you have established core performance-based processes and systems for each vertical and customer segment
- Build collaborative partnerships with Sales, Operations, and Product to ensure our merchants are set up for frictionless and successful revenue growth
Our take
Loyalty systems, vouchers, and other special offers have a proven track record at winning over new customers for businesses. However, customers can be reluctant to sign up due to the sheer number of these schemes. Upside exists to unify these loyalty schemes with a single flexible reward app.
While retail reward platforms are nothing new, Upside functions more like a marketplace, linking participating businesses to potential customers. It also rewards customers with cash back on eligible purchases, a more flexible reward than is traditional in loyalty schemes.
With over 50,000 businesses enrolled and 30 million app users, Upside has grown into a major player in this sector. The company is well-funded and ever-expanding its offering, with a product that is increasingly appreciated by consumers in an expensive world, as well as the businesses who depend on their custom.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$65m
SERIES D
Total funding: $65m
Company benefits
- Health and Wellness - We’re happy to provide our team members with generous health, vision, and dental insurance options
- Lunch - We cover the cost of lunch everyday for team members onsite to enhance our team building and encourage collaboration. Plus local restaurants appreciate it!
- Stock Options - Our team’s success is our company’s success, and we should all have a stake in that. We’re glad to offer our team members valuable stock options
- Unlimited PTO - Yes, you read that right. When you need time off, we’ve got you covered
Company HQ
Dupont Circle, Washington, DC
Leadership
Alex Kinnier
(CEO & Co-Founder)Experience as Group Product Manager for Google from 2005 to 2008. Senior Vice President of Products and Engineering for Opower from 2012 to 2015.
Wayne Lin
(CPO & Co-Founder)Experience as Product Manager for Google from 2005 to 2010. Vice President of Product Management & Analytics for Opower from 2010 to 2015.
Rick McPhee
(Co-Founder)Experience as Vice President of Engineering for HP's Fortify Software from 2008 to 2012. Senior Vice President of Engineering for Opower from 2012 to 2015.
Joanna Kochaniak
(Engineer & Co-Founder)Experience as Programmer Analyst for the Institute for Physical Sciences from 2007 to 2010. Lead Software Engineer for Opower from 2010 to 2015.
Jan Rubio
(Designer & Co-Founder)Experience as Research Assistant for George Washington University from 2009 to 2011. Senior Software Engineer for Opower from 2011 to 2016.
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