Customer Success, Gogeta
£28-35k
Cycling benefit for employees
Job no longer available
Cycling benefit for employees
1-20 employees
Job no longer available
£28-35k
1-20 employees
Company mission
To unlock the power of cycling to create happier, healthier and more productive employees.
Role
Who you are
- Energy, enthusiasm and can-do attitude are critical in our start-up
- Act like an owner, prepared to get things done and take the initiative
- Shares our passion for changing how things are done, and getting more bums on bikes
- Develop and implement a clear employer onboarding plan
- Lead the launch to employees, maximising awareness and engagement to achieve targets
- Quickly respond to employer or employee enquiries and issues, and own their resolution
- Deliver employee events, both digital and on-site
- Build and maintain deep knowledge and understanding of products and processes
- Provide regular insight and reporting to employers which demonstrates product value
- Be the champion of the client within our business, providing feedback and insight which informs product development
- Engage with bike retail partners to support marketing, events and customer needs
- Juggle being at the front line when needed or working on your long term plan
- Natural communicator, able to simplify the key message for employers and employees
- Comfortable with often complex processes and tax scheme rules
What the job involves
- Customer success is business critical, so you’ll be front and centre as we scale growth
- You’ll be the lead partner to successfully onboard new employers to the gogeta platform, and then owning the launch and engagement with their employees. From there you will be the account manager of these important high value relationships
Our take
With the supply chain for bikes coming back from a period of crisis and the digital cycling marketplace gogeta (formerly Velomatch) seeing runaway success in its supply side, the business has been able to gain serious momentum.
The business model offers free advice from experts, highlighting the importance of finding the perfect bike for you and your body. Taking what the founders learned in retail and creating a clear mission to give their consumers more control over their bike purchases, the founding team attracted funding. gogeta is working on joining the global effort to net zero emissions and improve micro-mobility.
gogeta wants to offer more choice, better advice and greater convenience; improving the outcomes for its customers, retailers and brands. In turn, creating a revolution of empowered cyclists.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Work from home opportunities
- 28 days holiday (excl. bank holidays)
- £500 annual Learning and Development budget
- Trade pricing on bikes via partners
Company HQ
City of London, London, UK
Leadership
Barry Scott
(CEO)15+ years domain experience, including founding Bespoke Cycling. Previously an investment banker at Morgan Stanley with an MSc at London Business School.
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