Technical Account Manager, Logiwa
D2C cloud warehouse management systems for businesses
Open for applications
D2C cloud warehouse management systems for businesses
101-200 employees
Open for applications
101-200 employees
Company mission
To empower businesses to make order fulfillment their competitive advantage.
Role
Who you are
- 4+ years of experience in WMS implementation or technical roles in the 3PL or fulfillment industries
- Proven experience working with fulfillment networks, 3PLs, or similar operational environments, with a strong understanding of their specific technical needs
- Strong knowledge of Warehouse Management Systems, with hands-on experience implementing, configuring, or troubleshooting these systems
- Exceptional problem-solving skills and the ability to translate complex technical information into simple, actionable strategies for customers
- Strong communication and interpersonal skills, with a proven ability to build relationships and collaborate with both internal and external stakeholders
- Familiarity with technical integrations, APIs, and data flow within WMS platforms
- Ability to manage multiple customer accounts and priorities while ensuring timely and effective solutions
Desirable
- Experience with cloud-based WMS platforms
- Familiarity with EDI, inventory management systems, or fulfillment software solutions
- Previous experience in services, product or technical account management role
What the job involves
- As a Technical Account Manager (TAM), you will be the technical expert and advocate for Logiwa’s customers, specifically focusing on third-party logistics providers (3PLs) and fulfillment networks.
- You will leverage your deep knowledge of WMS solutions to assist customers in optimizing their usage of the platform post-onboarding, ensuring their long-term success and adoption of new features.
- Your role will focus on technical advisory, issue resolution, and strategic planning, helping customers accelerate their adoption and maximize the value of our platform
- Customer Success Management: Serve as the main technical point of contact for assigned 3PLs and fulfillment network customers, driving post-onboarding success and full platform adoption
- Technical Guidance: Work closely with customers to understand their specific needs and challenges, providing tailored technical solutions and strategies to optimize the use of Logiwa’s WMS
- Collaboration: Act as a bridge between customers and internal teams (engineering, product development, customer support) to ensure timely resolution of technical issues and alignment on customer goals
- Adoption, Upsell and Expansion: Identify opportunities for customers to adopt new features, modules, or integrations that enhance their business operations and align with their goals
- Troubleshooting: Proactively identify potential technical challenges and guide customers through resolution, improving system performance and reliability
- Training & Enablement: Provide ongoing technical training and knowledge sharing with customers to ensure they are utilizing the full capabilities of the Logiwa WMS
- Performance Monitoring: Regularly review system performance and provide insights to customers, helping them refine their processes to achieve key performance indicators (KPIs)
- Customer Advocacy: Be the voice of the customer within Logiwa, ensuring their technical needs and concerns are represented in product development and innovation discussions
Our take
E-commerce has seen an impressive boom over recent years. This has had a big impact on the warehouse industry, with demand rising for flexible, direct to consumer fulfilment solutions, and Logiwa has stepped up to fill this growing market niche.
Loigwa offers an integrated cloud WMS and order fulfillment system for high volume fulfillments, with a particular focus on direct-to-consumer brands. Flexibility and efficiency are fast becoming dominant success metrics in warehousing for consumer goods, and Logiwa’s system connects directly to a company’s online store - making it speedy, easy to run, and perfectly adapted to manage the increased volume of consumer purchases over the pandemic
The past few years have seen it enjoy some healthy investment, including from a VC firm who also backs Starbucks, being used to fuel its continued growth. This is no surprise: a WMS offering faster speeds, greater labor efficiency, and a scalable setup that can adapt to rapid growth in online sales is a potentially future-shaping prospect in the warehousing industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$10m
SERIES B
Jul 2022
$16.4m
SERIES B
Total funding: $37.9m
Company benefits
- Generous time off with PTO, paid holidays, and paid sick days
- Health insurance and wellness benefits that include health and dental coverage plus an onsite gym
- Rewards for performance: each role has a bonus plan with clear guidelines and set target criteria. When Logiwa wins, everyone wins
- Hybrid-office model to give employees the best of both worlds – a fun place to work and the flexibility of working from home
- Inclusive culture that includes team-based strategic planning, team-owned deliverables, group brainstorming sessions and an open door policy
- Diverse management team, diverse hiring practices and internal promotion opportunities
- Professional development opportunities both within specialties and across functions
- Casual environment and perks including free breakfast everyday, a fully-stocked kitchen, casual dress code, happy hours and company outings
Company values
- Team - Our culture is built upon a foundation of inclusion and belonging. We take the time to get to know each other, we support each other, and we draw strength from each other.
- Gratitude - At Logiwa, we say ‘I appreciate you’ to make sure that each person on the team knows that they matter.
- Communication - We believe in honesty and transparent communication. We ensure everyone gets the information they need to do their job and keep everyone in the loop on what’s going on in the company.
- Accountability - We stick to our commitments here. We hold ourselves accountable – to our customers, to the company, to our teams, to each other, and to the world as a whole.
- Diversity - There is only one you in the world. We love you for the unique individual you are. At Logiwa, we take great pride in the diversity in our team.
- Value - We’re here to create massive value for our clients. Think big and have fun while doing it. The sky is the limit!
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Erhan Musaoglu
(CEO)Having studied Industrial Engineering, they worked as an IFS Türkiye Project Manager, before working as a Freelance Consultant and spending a decade as CEO of LA Software Group. They founded Logiwa as CEO in September 2017.
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