Senior Product Manager, Ada
CA$121-160k
+ Generous stock option plan
Chatbot AI customer experience solution
Open for applications
Chatbot AI customer experience solution
201-500 employees
Open for applications
CA$121-160k
+ Generous stock option plan
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 5 + years of relevant B2B SaaS Product Management experience in an agile and highly dynamic environment
- Experience building and leveraging data/analytics products, with a focus on measuring success metrics for AI-driven initiatives
- Experience using and building with Large Language Models (LLMs)
- Strong communication and presentation skills with the ability to craft business cases that inspire and influence change
- Experience driving product launches from 0 to 1
- Proven ability to work in ambiguity and deliver high-quality products that align with strategic goals
What the job involves
- We are hiring for a Senior Product Manager to join our highly collaborative, dynamic, and driven product team
- This person will have the opportunity to bring their unique perspective and background in leveraging data to build products that drive the highest customer impact
- Outcome Driven: Consistently uses a results-oriented approach when working on complex projects, and aligning product decisions with the company’s north star metric. Effectively communicates the expected outcome by providing specific details and clear reasoning for their predictions
- Developing a vision, strategy and roadmap: Ensure all teams are working towards the same goal by developing and communicating a clear vision, strategy and roadmap. Proactively adapts the roadmap by evaluating market changes and customer feedback
- Leadership: Exhibits strong leadership within their area of expertise by acting decisively and assertively to drive team progress and unblock challenges. Proactively identifies opportunities for improvement and innovation within the team and the organization
- Communication & Collaboration: Ensure alignment between teams and stakeholders through active listening, and empathetic responses. Leads cross-functional meetings with engineering, design, customer experience, and product marketing to drive alignment on goals and decisions
- Customer focused and problem solving: Demonstrates a strong focus on customers, deeply understanding their needs and incorporating those understandings into product designs. Actively seek feedback from customers and other sources such as customer satisfaction metrics to address areas of concerns, and focus on continuous improvement on product offerings to better meet customer needs
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company values
- Authenticity
- Courage
- Empathy
- Simplicity
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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