Sales Operations Manager, Sendbird
$140-165k
+ Equity program
1+ day a week in office (San Mateo, CA)
AI customer exprience platform for enterprise
Job no longer available
AI customer exprience platform for enterprise
201-500 employees
Job no longer available
$140-165k
+ Equity program
1+ day a week in office (San Mateo, CA)
201-500 employees
Company mission
To power every meaningful conversation in the world - whether human to human, or human to AI.
Role
Who you are
- 5+ years of professional experience in Sales Operations at a B2B SaaS or technology company
- Experience partnering cross-functionally and globally to drive projects and operational efficiencies
- Strong team player, critical thinker, and problem solver who takes initiative, communicates proactively and manages multiple projects with clear goals, timelines, and success criteria
- Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information
- Strong proficiency with Excel, Google Sheets, and Salesforce reporting
- Administrative experience with CRM and GTM tools including: Salesforce certification, Salesloft, Gong, Linkedin Sales Navigator, Zoominfo, Clay
- Experience with capacity planning and sales compensation is a plus
- There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you
What the job involves
- As a Sales Operations Manager at Sendbird, you’ll empower our sales organization with the data, analytics, and automation needed to scale a fast-growing AI company, increase pipeline generation, and accelerate sales velocity
- You’ll strengthen our go-to-market engine by implementing next generation AI GTM tools, streamlining processes, improving data quality, and equipping reps with tooling to drive efficiency
- In this role, you’ll help drive excellence across sales processes, sales tools, GTM analytics and reporting, and the quote-to-cash process
- As an individual contributor, you’ll partner closely with Sales, Partnerships, Marketing Ops, Finance, and Legal, and report directly to the Head of Sales Operations
- This role will cover business needs in multiple global regions during the first year, minimally. You will need to be able to flex your working hours to accommodate needs from our APAC team as well as the US team
- GTM Process Optimization: Research, Recommend, and implement the latest AI GTM tools to drive automation and rep efficiency. Document policies, draft enablement resources, provide end-user training support, drive adoption of processes, and identify risks/areas of improvement
- Territory & Data Management: Manage territory changes and own data hygiene across relevant systems (enrichment, deduplication, assignments) to maintain account/lead data accuracy
- Analytics & Insights: Produce and maintain reports and dashboards across relevant systems. Deliver recurring/ad-hoc analyses on key business metrics, including pipeline conversion, sales velocity, sales effectiveness, and revenue trends. Proactively diagnose gaps and recommend improvements
- Lead to Account Routing: Support Sales and Marketing Ops to ensure lead routing processes are working effectively. Monitor lead routing processes to identify and fix errors
- Cross-Functional Partnership: Collaborate and provide operational support to cross-functional teams including Sales, Marketing Ops, Finance, Legal, Partnerships, and Product Marketing to complete strategic initiatives
- CRM & Sales Tools Administration: Maintain and optimize CRM sales process, troubleshoot issues, and ensure data integrity. Assist with sales tool integrations and adoption
- Deal Desk & Quote-to-Cash: Maintain overall quote-to-cash process. Provide hands-on Deal Desk support to sales. Increase efficiency using next generation AI tools. Partner with Finance and Legal to remove friction and accelerate velocity
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, and optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Delight.ai, the first branded AI concierge built on long-term memory.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- Be Your Best Self: A generous all-in-one wellness benefit. Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles.
- AI Citizenship: As an AI-first company, we are sponsoring all members with real budget to adopt various AI software to 100x productivity and creativity.
- Generous PTO: In addition to paid holidays, accrued vacation and sick leave, employees get paid volunteer time off, and a good amount of family or paternal leave.
- Rest & Rejuvenate: Take a non PTO day off to enjoy your birthday or just to relax and refresh yourself.
Company HQ
Downtown, San Mateo, CA
Leadership
John S. Kim
(Co-Founder & CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
Salary benchmarks
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