Corporate IT Manager, AMP

• This role is ideal for a Sr SysAdmin who is ready to step into a management role, or someone in their first few years of managing IT teams
• Bachelor’s degree in information systems or similar, or equivalent combination of technical education and work experience
• 4+ years' experience as a Systems Administrator or similar IT specialist role
• 1+ years of experience configuring and administering enterprise SaaS applications like Netsuite, Salesforce, and Jira or similar
• Experience with GSuite administered domains
• Ready to lead a small team while wearing a lot of hats
• While performing the duties of this job, the employee is frequently required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk and hear. The employee must occasionally lift and/or move up to 45 pounds
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus, and ability to accurately see and label color

Desirable

• AMP is hiring a Corporate IT Manager, reporting to the Director of Software Engineering, to ensure AMP’s corporate IT systems support our employees with a well-run, responsive helpdesk, reliable and repeatable on/offboarding, smoothly administered enterprise SaaS systems, and IT projects to improve our systems, policies, and processes
• In this role, your primary focus would be building a reliable, scalable internal IT function across helpdesk, SaaS administration, onboarding/offboarding, and foundational IT process
• Lead a 1–3-person Corporate IT team, responsible for Helpdesk, onboarding/offboarding, GSuite and enterprise SaaS administration, and corporate IT improvement projects
• Create and manage the quarterly IT projects roadmap
• Oversee the Helpdesk, mentoring other respondents and helping directly on challenging tickets
• Work cross-functionally with business partners to develop and implement IT policies to improve internal governance and security
• People management of 1-3 IT specialists including regular 1:1s, career development, and performance review, supported by the Software management team
• Manage costs to the IT departmental budget, supported by the Director of Software
• Foster positive, service-oriented culture that promotes trust, transparency, and sustainability
• Hiring management for the team, including the design of the interview process for future team members, running debriefs, and onboarding new team members