HR Compliance Analyst, Twilio
CA$81-101.2k
Salary dependent on location
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
CA$81-101.2k
Salary dependent on location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 3 years of HR compliance, HR legal, or HR regulatory experience, preferably in a multinational organization
- Strong understanding of global labor laws, with a focus on North America (NAMER) labor regulations (U.S. and Canada)
- Familiarity with AI regulations in HR and emerging legal frameworks related to AI-driven hiring and workforce management
- Experience driving HR compliance initiatives and collaborating across global teams
- Strong analytical, research, critical thinking and reporting skills
- Ability to work autonomously and prioritize competing objectives
- Excellent communication and stakeholder management skills
Desirable
- U.S. Federal Contractor Requirements
- Experience with regulatory tracking tools, HR compliance or HR case management systems
- Knowledge of GDPR, AI Act (EU), EEOC, OFCCP and similar regulations
- Previous experience working with legal counsel or compliance teams on HR-related issues
What the job involves
- We are seeking a detail-oriented and proactive Human Resources Compliance Analyst to support our global HR compliance initiatives
- Be at the forefront of HR compliance, AI, and employment regulations, shaping ethical and legal workforce policies
- This role is responsible for tracking and analyzing labor laws and regulations across multiple countries, with a focus on global workforce compliance, emerging AI regulations related to HR, and employment law developments
- Additionally, this individual will serve as the HR compliance point of contact for North America (NAMER), covering Canada and the United States
- Global HR Compliance & Labor Law Tracking:
- Monitor, research, and analyze labor laws, employment regulations, and HR compliance requirements globally, ensuring company policies align with legal standards
- Track regulatory changes affecting employment practices, workplace policies, federal contractor, and reporting requirements
- Provide proactive insights and recommendations on HR compliance trends across multiple jurisdictions
- Maintain and oversee internal compliance-related tools and references
- AI Regulations in HR & Employment Law:
- Stay up to date with evolving AI regulations impacting human resources, including laws related to AI-driven hiring, workforce analytics, and bias mitigation
- Collaborate with HR, legal, and technology teams to assess AI tools used in HR processes including hiring, talent management for compliance risks
- Point of Contact for North America (NAMER):
- Serve as the primary compliance liaison for Canada and the United States
- Coordinate NAMER compliance initiatives, ensuring adherence to federal, state/provincial, and local labor laws
- Work with HR business partners, legal teams, and external advisors to address compliance challenges in NAMER
- Support audits, investigations, and policy updates relevant to the North American workforce
- Compliance Monitoring & Policy Implementation:
- Assist in developing, updating and maintaining HR policies, postings, and notices, ensuring alignment with global and regional labor regulations
- Maintain a compliance tracking system for HR policies, reporting requirements, and regulatory changes
- Support HR compliance audits, reporting, and risk assessments
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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