Lead Product Designer, Zapier
Enterprise
$187.8-281.6k
Canada Base Salary CA$187.8K – CA$281.6K • Offers Equity • Offers Bonus
Workflow automation service
Job no longer available
Workflow automation service
501-1000 employees
Job no longer available
$187.8-281.6k
Canada Base Salary CA$187.8K – CA$281.6K • Offers Equity • Offers Bonus
501-1000 employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- Leading across teams and building consensus. You have 7+ years designing for enterprises, with demonstrated experience driving initiatives across multiple product areas, aligning misaligned stakeholders, and partnering with VP-level leadership on product direction. You present to executives, navigate conflicting feedback from sales, engineering, and customer success, and drive alignment when teams disagree
- Platform thinking and setting standards. You see how admin, workspaces, and observability connect—and design systems that work cohesively across all of them. You establish design patterns, governance frameworks, and interaction models that other teams adopt and build on. Your work compounds value across the organization
- Enterprise complexity at scale. You've shipped admin experiences, RBAC systems, audit trails, or compliance features for thousands of users across multiple stakeholder groups (IT, Security, Compliance, end users). You design governance and oversight experiences that help enterprises adopt AI confidently—balancing democratized access with necessary controls, and making complex systems like permissions, provisioning, and IDP mapping intuitive without oversimplifying what power users need
What the job involves
- Here's the problem: AI automation should be everywhere in large companies by now
- But it's not
- Every department wants it—Sales wants smarter lead routing, Support wants autonomous ticket resolution, Operations needs compliant workflows—but "automate this" turns into six-month engineering projects
- You'll design the solution
- We need a Lead Product Designer in our Enterprise Zone who can build the admin consoles, governance frameworks, and AI oversight tools that let enterprises deploy automation across thousands of employees without the chaos
- You'll report to Paul Goodwin and work directly with product, engineering, sales, and customer success to shape how major companies adopt and govern automation at scale
- Drive cross-zone design initiatives. Lead work across admin, workspaces, and observability surfaces. Navigate competing team priorities, align misaligned stakeholders, and establish shared direction that serves the platform. Transform requirements from sales conversations, compliance audits, and customer feedback into intuitive workflows that just make sense
- Partner with executive leadership and shape strategy. Present to executive stakeholders, translate business strategy into design direction, and influence company roadmap through research-backed design thinking. Lead cross-functional workshops and facilitate discovery that identifies strategic opportunities others miss
- Define AI governance UX and platform patterns. Design admin workflows, policy management tools, administrative AI agents, and real-time risk detection that give IT leaders confidence at scale. Create design systems and governance frameworks that work for both 500-person startups and 100,000-person enterprises—and that other teams build on
- Coach designers and build team capabilities. Help designers tackle enterprise complexity and level up on what makes enterprise design effective. Share your frameworks broadly and help the team grow
- Strategic impact and real influence. Your designs directly drive Zapier's enterprise growth, shape company strategy, and close major deals. You're defining how we think about enterprise design across the company
- Fascinating, career-defining problems. Enterprise AI governance, citizen development models, administrative AI agents, and organizational transformation are genuinely challenging design spaces at the forefront of where work is headed. Help establish industry-leading patterns
- Exceptional collaborators. Partner with product, engineering, and go-to-market teams who care deeply about outcomes and are building something genuinely differentiated
Application process
- After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application
- Deadline to Apply 14 November 2025 at 08:00 GMT
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operational needs. As people used more software services, Zapier founders saw the need to connect the actions between these software and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since its founding, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator and has also been a pioneer of remote working.
Zapier has so far been able to capitalise heavily on its advantage as one of the first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon, and organisations are only going to need more of them. This puts Zapier in a strong position for growth, but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(Co-Founder & CEO)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(Co-Founder & CTO)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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